Transportation Services - Charter Bus Manager

UMBC; Baltimore, Northern (MD, KY); Hybrid; USD 82,000 - 93,000; Full time

Benefits offered by this job

Life and disability insurance

Retirement plans

Wellness opportunities

Job summary

UMBC Transit is seeking a Charter Manager to oversee the Transit Charter Program, coordinating driver scheduling, estimates, and invoicing while ensuring compliance with FMCSA HOS policies. The role requires flexibility for days, nights, and weekends to support training, routes, and program requirements.

The incumbent reports to the Director of Transit and will lead staff development, monitor performance, and participate in safety and operations meetings.

Qualifications

• Requires Bachelor's degree and three years of transportation experience in charter bus operations.
• Two years of customer service experience.

Responsibilities

• Provide timely estimates, driver scheduling, and service invoicing.
• Operate/assist interstate charters and hire drivers.
• Set goals, conduct performance reviews, and apply progressive discipline as needed.
• Establish staff development and ensure adherence to Transit policies and procedures.
• Participate in department meetings and safety briefings; assist in leadership of Transit operation.
• Perform administrative tasks and other duties as assigned.

Skills

Customer service

Verbal communication

Time management

Safety knowledge

Team leadership

Education

Bachelor's degree

Tools

Microsoft Office

Google apps

Job description

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Department:

Transportation Services

UMBC Transit provides extensive fixed route bus service to the UMBCcampusand the surroundingcommunities. Primary locations serviced include: TechnologyResearch Center (TRC), UMBC South Campus - Bwtech South, Freshmen satellite parking lot, BWI MARC/Amtrak trainstation, HalethorpeMARC trainstation, downtown Arbutus, Catonsville,Baltimore Inner Harborand more. This service extends to weekends with additional access toRoute 40 (Baltimore National Pike) business district (Wal-Mart, international grocery markets, various shopping centers) and Arundel Mills Mall.

Of specialinterest are the weekday/weekend connections to downtown Arbutus (East Drive, OCA Mocha), restaurants, R/C Hollywood Cinema 4, Village JunctionBakery and much more. UMBC Transit also connects to: Charm City Circulator, Collegetown networks, Inner Harbor, Lexington Market, sports stadiums, University of Baltimore (UMB) campus, Baltimore Convention Center,museums, theatres, restaurantsand more.This service serves current students, staff and faculty members with a valid black & gold UMBC ID.

Position Overview:

The Charter Manager will oversee UMBC Transit Charter Program. This position requires flexibility in a revolving work schedule, including some days, nights, and weekends in order to accommodate training, routes and other requirements.

Why Work at UMBC?

UMBC offers competitive compensation. This role starts at $82,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.

Reporting to the Director of Transit in the Division of Student Affairs, the incumbent will oversee the UMBC Transit Charter Program.

Specific duties include:

providing timely estimates, driver scheduling, and service invoicing; operating/assisting with interstate charters; hiring drivers; goal setting, performance review, and progressive disciplinary actions for staff; establishing staff development to ensure consistent adherence to UMBC Transit policies and procedures; participating in department meetings, safetybriefs (instructionson safe driving behavior and best practices)and monthly safety meetings; assisting in overall leadership of Transit operation; performing administrative tasks; and performing other duties as assigned.

Required Minimum Qualifications:

• Requires Bachelor's degree from an accredited college or university and three (3) years of transportation experience in charter bus operations.
  Note: A High School Diploma/GED and seven (7) years of experience in charter bus operations may be substituted for the above requirements. Or a combination of education and experience may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
  Two (2) years of customer service (client contact) experience.
• Maryland Commercial Class B Driver's License with Air Brake and Passenger Endorsement.
• Excellent verbal and written communication skills.
• Excellent time management skills with the ability to prioritize.
• Familiarity with Microsoft Office and Google apps.
• Strong knowledge and adherence of FMCSA HOS policies and regulations, and experience planning, mapping, and scheduling routes appropriate to vehicle size and the ability to perform and instruct on pre/post trip inspections, conduct accident investigations in conjunction with Safety & Training Manager, and safety audits.
  Note: This position requires flexibility in a revolving work schedule, including some days, nights, and weekends in order to accommodate training, routes and other requirements in compliance with HOS.

A background check will be required.

Employees in this position must maintain the required driver's license with no more than 5 points and will be subject to drug and alcohol testing and education as required under U.S. DOT and the State of Maryland regulations. Employees will be subject to pre-employment and random drug testing.

• Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

• Life and disability insurance
• Retirement plans (including the choice of joining the pension plan)
• Wellness opportunities
• & Much more

Salary: $82,000 to $93,000depending on qualifications and experience.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Hours:

Hours: Full-time

Type:

Type: Regular

FLSA Status:

FLSA Status: Exempt

Equal Opportunity Statement:

Equal Opportunity Statement: UMBC is an Aff

Work Authorization

Work Authorization As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.