Transportation Representative, AmazonNowCO, RoW APEX

Amazon; Indiana (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Disability accommodations

Recruiting partner support

Job summary

ASSPL - Telangana - D82 is seeking a Trans Ops Representative to support NOC operations within Amazon's Transportation Execution network. You will coordinate information flow between carriers, vendors, hubs, and fulfillment centers and address issues impacting customer experience and on-time delivery.

The role covers inbound and outbound activities, requiring clear written and verbal communication, data analysis, and the ability to escalate and drive timely resolutions while maintaining service

Qualifications

• Bachelor’s degree
• 12-24 months of work experience
• Good communication skills - Trans Ops Representative will be facilitating flow of information between external
• Proficiency in Excel (pivot tables, vlookups)
• Demonstrated ability to work in a team in a very dynamic environment

Responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
• Providing real-time customer experience

Skills

Communication

Teamwork

Education

Bachelor’s degree

Tools

Excel

Pivot Tables

VLOOKUP

Job description

Description

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview Of a Trans Ops Representative

A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations.

Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.

Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.

A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.

Key job responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Must be able to systematically escal…
  
  ascate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.

Providing real-time customer experience

Basic Qualifications

• 1)Bachelor’s degree 2)12-24 months of work experience. 3)Good communication skills - Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment

Preferred Qualifications

• Graduate with Bachelor’s degree Good logical skills Good communication skills - Trans Ops Representative will be facilitating flow of information between different teams Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Telangana - D82

Job ID: A10530844