Transportation Specialist - Transportation, Transportation Specialist

Amazon; Indiana (PA); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Transportation Specialist to join their dynamic Network Operations Center. This role is pivotal in ensuring seamless transportation execution across various geographies. As a key player, you will facilitate communication between stakeholders, analyze data trends, and drive process improvements to enhance customer experience. The ideal candidate will possess strong problem-solving skills and a foundational understanding of logistics, coupled with the ability to communicate effectively. Join a diverse and inclusive workplace where your contributions will directly impact operational success and customer satisfaction.

Qualifications

• Bachelor's degree in a quantitative field required.
• Experience with data analysis tools like SQL and Excel is essential.

Responsibilities

• Communicate with external and internal customers to resolve issues.
• Analyze data trends and drive improvements in customer experience.

Skills

Data Analysis

Communication Skills

Problem Solving

Logistics Understanding

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Access

Job description

Transportation Specialist - Transportation, Transportation Specialist

Job Description for Trans Ops Specialist – NOC INDIA

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements, analyze data, notice trends, and drive Customer Experience without compromising on time. The candidate should have a basic understanding of Logistics and should be able to communicate clearly in written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Responsibilities include, but are not limited to:

1. Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
2. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
3. Develop and/or understand performance metrics to assist with driving business results.
4. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by NOC.
5. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
6. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
7. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
8. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum.
9. Providing real-time customer experience by working in a 24*7 operating environment.

BASIC QUALIFICATIONS

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL

PREFERRED QUALIFICATIONS

• Logistics background and Experience in a similar role

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