Transportation Quality Support Specialist

PowerSchool; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

PowerSchool seeks a Transportation Quality Support Technician to provide clerical, information, and customer service support for district staff, parents, and the public in Charlotte, NC. You will assist with research, analysis, and responses to transportation questions under supervision.

The role emphasizes accurate communication, data collection for GPS software, and maintaining records to support on-time bus operations in compliance with policies and laws.

Qualifications

• High school diploma or GED required.
• Minimum of two years of related transportation experience.
• Spanish language fluency preferred.
• Equivalent combination of education and experience.

Responsibilities

• Adhere to all laws, policies, and procedures.
• Provide accurate information to parents, staff, and the public.
• Translate complex information into easy-to-understand language.
• Assist with data collection for GPS software and tech used in the department.
• Maintain records and prepare reports.
• Serve as a conduit between the transportation department and the public.

Skills

Communication skills

Customer service

Critical thinking

Interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

PowerSchool seeks a Transportation Quality Support Technician to provide clerical, information, and customer service support for district staff, parents, and the public in Charlotte, NC. You will assist with research, analysis, and responses to transportation questions under supervision.

The role emphasizes accurate communication, data collection for GPS software, and maintaining records to support on-time bus operations in compliance with policies and laws.