Technician, Transportation Quality Support

Charlotte-Mecklenburg Schools; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Charlotte-Mecklenburg Schools seeks a Transportation Quality Support Technician to provide clerical and customer service support for district transportation operations. The role involves answering questions, sharing information clearly, and assisting with data collection for GPS and other tech used by the department.

Under supervision, the technician will help ensure compliance with laws and policies, support daily operations, and serve as a liaison between the transportation department and the

Qualifications

• High school diploma or GED required.
• Minimum of two years of related experience required.
• Fluency in Spanish is preferred.
• Equivalent combination of education and experience.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures.
• Ensure daily operations coverage and communicate information to internal and external customers.
• Provide accurate, timely, and comprehensive information to parents, district staff, and the public.
• Absorb and translate complex information quickly and share it in an understandable manner.
• Assist with data collection for GPS software and other department technologies.
• Serve as a conduit between the CMS transportation department and the general public.
• Maintain records and prepare reports.
• Perform related work as assigned or required.

Skills

Customer service

Data collection

Spanish language (preferred)

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

GPS software

Job description

General Definition of Work

The transportation quality support technician, under general supervision, performs clerical work with minimal decision-making discretion providing transportation-specific information and quality customer service to district staff, parents, and the public. Position assists the area office with daily operational tasks including research, analysis, and response to customers' transportation questions, issues, and concerns within established local, state and federal laws and guidelines. Employee performs district-level work to carry out Board of Education policies under the direction of the Area Transportation Manager.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Ensure daily operations coverage as well as communicating information to internal and external customers
• Provide accurate, timely, and comprehensive information to parents, district staff, and other members of the general public
• Absorb and translate complex information quickly and share it accurately with members of the public in a manner that is easy to understand
• Assist with the data collection for GPS software as well as any other technology used within the department
• Serve as a conduit between the CMS transportation department and the general public
• Maintain records and prepare reports
• Perform related work as assigned or required

Education And Experience

• High school diploma or GED required
• Minimum of two (2) years of related experience required
• Fluency in Spanish is preferred
• Equivalent combination of education and experience