Technician, Transportation Quality Support

PowerSchool; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

PowerSchool seeks a Transportation Quality Support Technician to provide clerical, information, and customer service support for district staff, parents, and the public in Charlotte, NC. You will assist with research, analysis, and responses to transportation questions under supervision.

The role emphasizes accurate communication, data collection for GPS software, and maintaining records to support on-time bus operations in compliance with policies and laws.

Qualifications

• High school diploma or GED required.
• Minimum of two years of related transportation experience.
• Spanish language fluency preferred.
• Equivalent combination of education and experience.

Responsibilities

• Adhere to all laws, policies, and procedures.
• Provide accurate information to parents, staff, and the public.
• Translate complex information into easy-to-understand language.
• Assist with data collection for GPS software and tech used in the department.
• Maintain records and prepare reports.
• Serve as a conduit between the transportation department and the public.

Skills

Communication skills

Customer service

Critical thinking

Interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

Technician, Transportation Quality Support

Vance Coordinator

P.O. Box 30035

Charlotte , NC 28230

Non Instructional/Operations - Transportation

Job Number 4600325343

Start Date

Open Date 09/25/2026

Closing Date 10/11/2026

General Definition of Work

The transportation quality support technician, under general supervision, performs clerical work with minimal decision-making discretion providing transportation-specific information and quality customer service to district staff, parents, and the public. Position assists the area office with daily operational tasks including research, analysis, and response to customers' transportation questions, issues, and concerns within established local, state and federal laws and guidelines. Employee performs district-level work to carry out Board of Education policies under the direction of the Area Transportation Manager.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Ensure daily operations coverage as well as communicating information to internal and external customers
• Provide accurate, timely, and comprehensive information to parents, district staff, and other members of the general public
• Absorb and translate complex information quickly and share it accurately with members of the public in a manner that is easy to understand
• Assist with the data collection for GPS software as well as any other technology used within the department
• Serve as a conduit between the CMS transportation department and the general public
• Maintain records and prepare reports
• Perform related work as assigned or required

  Education and Experience

  • High school diploma or GED required
  • Minimum of two (2) years of related experience required
  • Fluency in Spanish is preferred
  • Equivalent combination of education and experience

  Knowledge, Skills, Abilities

  • Knowledge of State Public School laws, and local Board policies, and guidelines concerning the operations of school buses
  • Knowledge of regulations and efficient practices and procedures used in the operation of school buses and traffic laws
  • Knowledge of safety regulations and standards for school buses
  • Knowledge of Transportation department operating instructions
  • Skilled in communication, both verbal and written, with the ability to respond professionally to requests, concerns and inquiries from school system, department staff and the public
  • Skilled in critical thinking and problem-solving
  • Skilled in interpersonal relationships, especially in the areas of listening, conflict negotiation and de-escalation, crisis communication, and customer service
  • Skilled in computers and software including Microsoft Office and Google Workspace
  • Ability to establish and maintain positive relationships; work collaboratively within and across departments, external agencies, and the public
  • Ability to respond appropriately to situations while maintaining a professional and personable demeanor
  • Ability to absorb and translate complex information quickly and to be able to share it accurately with members of the public in a way that is easy to understand
  • Ability to maintain confidentiality
  • Ability to use or learn specialized software including TIMS & Synovia
  • Ability to display a strong orientation toward teamwork
  • Ability to follow written and verbal instructions
  • Ability to operate within local, state, and federal laws and CMS policies and procedures, especially regarding the release of public records and information
  • Ability to compile and analyze data to maintain effective and timely operations such as the on-time arrival of buses at stops and schools

  In compliance with Federal Law, Charlotte - Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age or disability.