Director, Transportation Operation

Young World Physical Education; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a Director of Transportation Operations in Charlotte, NC. The role oversees district-wide transportation services, ensuring safety, compliance, and high-quality customer service.

ImmediateStarting Date, leading a large team, and coordinating with district leadership to implement policies. The position requires a Bachelor’s Degree and at least five years of related experience or an equivalent combination of education and experience, with oversight of bus

Qualifications

• Bachelor’s Degree required.
• Minimum of five (5) years of related experience required.
• Equivalent combination of education and experience.

Responsibilities

• Lead, manage, supervise, and evaluate assigned programs/staff in the district.
• Administer and analyze procedures, guidelines, and measurement criteria governing operations of the school buses.
• Develop and implement procedures to ensure efficient and effective transportation services to students.
• Mentor supervision, management, customer service, and personnel actions to ensure compliance with laws and practices.
• Develop, implement, and modify performance standards and guidelines for school bus drivers and operations.
• Review, recommend, and ensure accountability of personnel, equipment, and resources in the transportation area offices.
• Produce and analyze daily, weekly, and monthly reports on staff performance.
• Oversee changes to operations due to changes in laws and BOE policies; adjust staff as needed.

Education

Bachelor’s Degree

Job description

Director, Transportation Operation

Charlotte-Mecklenburg Schools Charlotte-Mecklenburg Schools - Charlotte, North Carolina Open in Google Maps

Job Details

Job ID: 5705355

Application Deadline: Jan 01, 2027 4:59 AM (UTC)

Re-Posted: Aug 13, 2026 12:00 AM (UTC)

Starting Date: Immediately

Job Description

General Definition of Work

The director of transportation operations, under minimal supervision, performs senior-level work with considerable decision-making discretion to ensure that all students are provided safe and efficient transportation to and from school. The position is responsible for promoting quality customer service, and making solid and timely decisions to ensure safe and compliant transportation services. Employee performs district-level work to carry out Board of Education policies under the direction of the Executive Director of Transportation.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Lead, manage, supervise, and evaluate assigned programs/staff in the district
• Administer and analyze procedures, guidelines, and measurement criteria governing operations of the school buses
• Develop and implement procedures and processes to ensure efficient and effective transportation services to students
• Serve as mentor regarding supervision, management, customer service, personnel actions, and other functions to ensure compliance with local, state and federal laws and practices
• Develop, implement, distribute, and modify performance standards and guidelines for school bus drivers and operations
• Review, recommend, and ensure accountability of personnel, equipment, and other resources needed and utilized by the transportation area offices
• Produce, compile, and analyze daily, weekly and monthly reports demonstrating levels of assigned staff performance
• Oversee implementation of changes to school bus operations resulting from changes to federal, state, and local laws and BOE policies. Recommend staff position changes, additions, or deletions to ensure the best possible level of service
• Investigate and resolve internal and external customer concerns; correct any deficiencies in operation to avoid repeated issues
• Attend district meetings related to transportation services including principal meetings, community forums, and/or district planning meetings as assigned
• Collaborate with the Routing and Scheduling Manager regarding the development, design, and implementation for establishing bus stops, runs, and routes
• Supervise and direct a team of 4-5 direct reports and up to 300-400 indirect reports. Actively monitor, review, and correct performance issues that involve Transportation Specialists and the employees assigned to them
• Provide daily leadership and supervision to Transportation Specialists and area office staff; establish clear performance objectives, guidelines, and procedures
• Monitor and participate in the development and administration of the department budget
• Create an inclusive environment with positive communication/public relations
• Perform related work as assigned or required

Education and Experience

• Bachelor’s Degree required
• Minimum of five (5) years of related experience required
• Equivalent combination of education and experience

Position Type: Not provided

Job Categories:

Administration > Director/Coordinator/Manager

Administration > Transportation

Organization-level Positions > Director/Division Director

Job Requirements

Contact Information

• CMS Staff
• 600 E. Fourth Street
• Fifth Floor
• Charlotte, North Carolina 28202
• Phone: [phone]
• Email: [e-mail]

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