Customer Service Representative - JOB ID# 14333

CAPITOL REGION EDUCATION COUNCIL; Hartford (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Capitol Region Education Council is seeking a detail-oriented Customer Service Representative to support the student transportation program. You will serve as the primary contact for parents and school districts, resolve issues, and coordinate between families, schools, and transportation providers to ensure safe, on-time service.

The role requires strong communication, problem-solving, and proficiency with Microsoft Office, with mandatory overtime and a focus on accurate record-keeping and

Qualifications

• HS Diploma.
• Customer service experience (5 years).
• Coordinating experience required.
• Transportation experience is a plus.

Responsibilities

• Serve as a customer service representative to parents and school districts with transportation needs.
• Resolve Customer complaints.
• Work as a liaison between parents, schools and transportation providers.
• Resolve logistical issues to ensure safe and timely transportation.
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
• Assist Management as needed.
• Work on Special Projects.
• Direct Vendor Contact.
• Motivate and mentor temporary staff members.
• Mandatory overtime required.
• Coordinating/Scheduling all transportation (field trips, late buses, early buses).
• Handling Time Sensitive Assignments.
• Excellent oral/written communication.
• Must be able to interact w/customers on a consistent basis.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Detail oriented

Flexibility

Billing verification

Education

HS Diploma

Tools

Microsoft Suite

Job description

Job Description

Title: Customer Service Representative

Reports to: Customer Service Center Supervisor

Overview: Assist in the student transportation programs for the Regional School Choice Office.

Essential Duties And Responsibilities

• Serve as a customer service representative to parents and school districts with transportation needs
• Resolve Customer complaints
• Work as a liaison between parents, schools and transportation providers
• Resolve logistical issues to ensure safe and timely transportation
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
• Assist Management as needed
• Work on Special Projects
• Direct Vendor Contact
• Motivate and mentor temporary staff members
• Mandatory overtime required
• Coordinating/Scheduling all transportation (field trips, late buses, early buses)
• Handling Time Sensitive Assignments
• Excellent oral/written communication
• Must be able to interact w/customers on a consistent basis

Required Skills

• Strong interpersonal skills with the ability to work with people with various backgrounds
• Excellent verbal and communication skills
• Proficient in Microsoft Suite
• Ability to work flexible hours with mandatory overtime
• Assist with Billing verification
• Detail Oriented

Education And Experience

• HS Diploma
• Customer service experience (5 years)
• Previous Coordinating experience required
• Previous Transportation experience is a plus