Transportation Performance & Process Improvement Lead

Vertisystem (A MOURI Tech Company); Greer (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Vertisystem is seeking an experienced Transportation Management Specialist I to support transportation service providers, drive KPI performance, resolve operational issues, and lead continuous improvement initiatives.

You will monitor provider performance, document non-conformances, develop escalation processes, and collaborate with internal teams to improve service quality, efficiency, and process standardization across shifts. Strong analytical and communication skills are essential.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years of logistics service provider management or related field.
• 3+ years of project management experience.
• 3+ years of transportation scheduling experience.
• 3+ years of predictive analytics or statistical risk analysis.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Advanced proficiency in Microsoft Office.

Responsibilities

• Monitor and document monthly and quarterly transportation service provider performance against KPIs.
• Identify, document, and report service provider non-conformances.
• Develop and execute escalation processes for recurring issues and ensure corrective actions.
• Partner with providers and internal teams to improve service quality, accountability, and efficiency.
• Lead and coordinate projects related to transportation providers and process improvement.
• Recommend improvements involving team collaboration, visual management, and process optimization.
• Maintain process standardization across shifts through revisions and communication.
• Establish targets and conduct documented quarterly performance reviews.
• Use data-driven problem-solving, predictive analytics, and statistical risk analysis to identify issues.

Skills

Problem-solving

Analytical skills

Communication skills

Education

Bachelor’s degree in Supply Chain Management, Engineering, Economics, Business, or a related field

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Project Management Tools

Job description

Vertisystem is seeking an experienced Transportation Management Specialist I to support transportation service providers, drive KPI performance, resolve operational issues, and lead continuous improvement initiatives.

You will monitor provider performance, document non-conformances, develop escalation processes, and collaborate with internal teams to improve service quality, efficiency, and process standardization across shifts. Strong analytical and communication skills are essential.