Transportation Ops & Partnerships Coordinator

First Student; Champlin (MN); On-site; USD 50,000 - 60,000; Full time

Job summary

First Student is seeking a program-oriented professional to support onboarding and daily transportation operations for students, families, and districts. The role involves partner coordination, route planning, and customer relationship management.

Candidates will work with internal teams to improve service quality, ensure compliance, and maintain safety standards across a large driver network.

Responsibilities

• Assist in onboarding transportation partners and manage daily trips; help parents and districts.
• Daily customer management: operations, new client start-ups, retention and development.
• Capture new business opportunities with current and new clients; work with staff on proposals and negotiations.
• Acquire and manage staff equipment and badges, business cards, etc.
• Monitor new legislation affecting alternative student transportation; assist in implementation.
• Oversee vehicle maintenance and compliance with a large driver/partner pool.
• Communicate proposed routes with local service providers during school year startup.
• Find, onboard, and develop relationships with local and national transportation providers.
• Ensure accounts run efficiently and customer service levels meet client expectations.
• Collaborate with internal departments to improve service quality, reduce costs, and increase productivity.
• Maintain safe environment for passengers, contractors, and public by managing policies.
• Follow First Student policies and provide the best customer service.

Job description

First Student is seeking a program-oriented professional to support onboarding and daily transportation operations for students, families, and districts. The role involves partner coordination, route planning, and customer relationship management.

Candidates will work with internal teams to improve service quality, ensure compliance, and maintain safety standards across a large driver network.