Transportation Ops Lead & Customer Solutions Mentor

Crane Worldwide Logistics; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a proven leader to oversee a Transportation Coordinators team in Houston. You will mentor staff, serve as the main escalation point for customer and carrier issues, and align transport solutions with client requirements.

Primary responsibilities include planning shipments via a Transportation Management System, monitoring activity, resolving billing disputes, and driving process improvements while maintaining high service levels and on-site presence.

Qualifications

• Experience leading logistics or transportation teams.
• Strong communication skills with ability to influence stakeholders.
• Proficiency with TMS and MS Office; able to analyze data to resolve issues.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and mentor Transportation Coordinators, providing training and performance feedback.
• Act as escalation point for customer and carrier issues, ensuring timely resolution.
• Conduct client reviews and align transport solutions with business needs.
• Plan and oversee shipments using TMS across truckload, LTL, and hotshot.
• Monitor shipments, manage exceptions, and close escalations.
• Oversee billing processes and resolve disputes to ensure accurate invoicing.
• Develop and maintain Standard Operating Procedures for consistency.
• Assign and manage workload to meet service levels and deadlines.
• Support after-hours exception management on rotating basis.
• Foster continuous improvement and customer-first service.

Skills

Leadership

Stakeholder management

Communication

Data analysis

Team mentoring

Education

Bachelor’s degree in Transportation, Logistics, Business Administration, or related field

Tools

Transportation Management System (TMS)

Microsoft Office (Excel, Word, Outlook)

Job description

Crane Worldwide Logistics is seeking a proven leader to oversee a Transportation Coordinators team in Houston. You will mentor staff, serve as the main escalation point for customer and carrier issues, and align transport solutions with client requirements.

Primary responsibilities include planning shipments via a Transportation Management System, monitoring activity, resolving billing disputes, and driving process improvements while maintaining high service levels and on-site presence.