Transportation Operations & Partnerships Lead

Maggies Paratransit Corporation; Austin (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

First Student, Inc. is seeking a proactive operations partner to assist in onboarding transportation partners and managing daily trips. You will handle client onboarding, retention, and development, while supporting proposals and negotiations with existing and new customers.

You will also manage staff equipment, monitor regulatory changes, and develop relationships with transportation providers to ensure efficient routes and high service levels across the organization.

Qualifications

• Must have strong customer management and relationship-building skills.
• Experience negotiating with clients and partners is desirable.
• Ability to generate and analyze operational reports.
• Proficiency in professional English communication is required.

Responsibilities

• Assist in onboarding transportation partners and managing daily trips.
• Handle day-to-day customer management including onboarding, retention, and development.
• Support proposals and negotiations with current and new clients.
• Acquire and manage staff equipment and badges for trips.
• Monitor regulatory changes affecting transportation and implement them.
• Develop relationships with local and national transportation providers.
• Coordinate route discussions with local service providers during startup.
• Oversee account operations to meet client expectations and service levels.
• Oversee vehicle maintenance and a large driver/partner pool.
• Collaborate with internal teams to improve service quality and reduce costs.

Skills

Customer management

Negotiation

Accounts management

Report creation

English proficiency

Job description

First Student, Inc. is seeking a proactive operations partner to assist in onboarding transportation partners and managing daily trips. You will handle client onboarding, retention, and development, while supporting proposals and negotiations with existing and new customers.

You will also manage staff equipment, monitor regulatory changes, and develop relationships with transportation providers to ensure efficient routes and high service levels across the organization.