Transportation Operations Lead (Elder Care)

America West Medical Transportation; Riverside (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

America West Medical Transportation in Riverside, CA seeks an Assistant Operations Manager to lead daily field transportation operations, ensuring safe, punctual, and compassionate service for program participants. You will report to the Operations Manager, oversee driver performance, dispatch, and regulatory compliance, and support fleet and quality initiatives.

The role requires hands-on leadership, strong logistics skills, and at least one year of experience working with elderly individuals.

Qualifications

• One year of experience working with the elderly (required).
• High school diploma required; college degree preferred.
• Ability to speak conversational English and Spanish (preferred).

Responsibilities

• Lead driver performance evaluations and coaching.
• Coordinate dispatch and optimize daily routes for efficiency.
• Engage with participants, families, and healthcare partners; resolve grievances.
• Maintain fleet records, logs, and regulatory compliance.
• Provide back-up driving and support during peak times or emergencies.

Skills

Bilingual English/Spanish

Leadership

Customer-focused service

Education

High school diploma

College degree preferred

Tools

Word

Excel

Database management software

Job description

America West Medical Transportation in Riverside, CA seeks an Assistant Operations Manager to lead daily field transportation operations, ensuring safe, punctual, and compassionate service for program participants. You will report to the Operations Manager, oversee driver performance, dispatch, and regulatory compliance, and support fleet and quality initiatives.

The role requires hands-on leadership, strong logistics skills, and at least one year of experience working with elderly individuals.