Transportation Management Center Operator Senior - Kanawha Co.

West Virginia; Charleston (WV); On-site; USD 52,000 - 72,000; Full time

Job summary

West Virginia is seeking a lead Traffic Management Center Operator to supervise and train TMC staff, oversee traffic systems control, incident and congestion management, and communications. This exempt, at-will role requires clear speech, strong communication, and proficient computer skills.

The position may include rotating shifts and callback during emergencies, with travel possibly required; qualifying candidates may be promoted from a related role after four years of experience in an

Qualifications

• Graduation from a standard high school or equivalent.
• Four (4) years full‑time or equivalent part‑time paid experience as an emergency telecommunicator, or equivalent experience in an electronic management center.
• Travel may be required; therefore, a valid driver’s license is required.
• Promotional Only: Four (4) years as a Transportation Intelligent Fusion Center Operator may substitute for the required experience.

Responsibilities

• Lead, coordinate and train TMC Operators.
• Oversee traffic systems control, incident and congestion management, and communications.
• Perform clerical and technical tasks and related duties.
• May be required to work rotating shifts and be on-call during emergencies.
• Read, understand and interpret office procedures and regulations.
• Operate state-of-the-art traffic management workstations.

Skills

Communication skills

Telephone etiquette

Computer skills

Education

High School Diploma or equivalent

Job description

**Disclaimer-this position will be considered classified-exempt and “at will.”

Under general supervision an employee in this classification works as a lead worker in an Intelligent Transportation Fusion Center; Leads, coordinates and trains Traffic Management Center (TMC) Operators. Work involves traffic systems control, incident/congestion management, and communications. Employees operate state-of-the-art computerized traffic management workstations designed to facilitate traffic flow and minimize congestion. Employees undergo training and are assigned progressively responsible duties in traffic detection monitoring, programming motorist information systems, assessing incident scenes, and operating radio communications systems. Employees perform a variety of clerical, technical tasks and other related duties. May be required to work rotating shifts (evenings, nights, weekends, holidays). In the event of emergency highway conditions, employees are subject to callback during scheduled off-hours. May be assigned as needed to relief shifts at the Division of Homeland Security & Emergency Management during periods of heightened security or during emergency operations. Ability to speak clearly, good communication skills and telephone etiquette required. Must be able to read, understand and interpret office procedures, and rules and regulations. Computer skills required. Performs related work as required.

**Preference may be given to Candidates with these qualifications**

EDUCATION / TRAINING

• Graduation from a standard high school or equivalent.

EXPERIENCE

• Four (4) years full‑time or equivalent part‑time paid experience as an emergency telecommunicator, or equivalent experience in an electronic management center.

ADDITIONAL REQUIREMENT

Travel may be required; therefore, a valid driver’s license is required.

Promotional Only: Four (4) years as an Transportation Intelligent Fusion Center Operator may substitute for the required experience.

• Candidate Contact Name: Regina Jarrell
• Phone Number: 304-414-7121
• Email Address: [e-mail]