Transportation Management Center Operator - Kanawha Co.

West Virginia; Charleston (WV); On-site; USD 40,000 - 65,000; Full time

Job summary

The Transportation Management Center Operator position in West Virginia involves working within an Intelligent Transportation Fusion Center to monitor traffic, manage incidents, and coordinate communications to keep roadways safe and flowing.

Under supervision, you will receive training in traffic detection, motorist information systems, incident assessment, and radio communications. Shifts may rotate, with callback during emergencies as needed.

Qualifications

• Graduation from a standard high school or equivalent.
• One year of full-time or equivalent part-time paid experience as an emergency telecommunicator or equivalent in an electronic traffic management center environment.
• One year of experience in radio communications/dispatching, customer service work, information system help desk work, or telemarketing.

Responsibilities

• Operate traffic management workstations to control traffic systems and minimize congestion.
• Perform clerical/technical duties and support communications during incidents and emergencies.

Skills

Emergency telecommunication

Radio communications/dispatching

Customer service

Information system help desk

Education

High school diploma

Job description

**Disclaimer-this position will be considered classified-exempt and “at will.”

Transportation Management Center Operator – Under general supervision an employee in the Transportation Management Center Operator classification works in an Intelligent
Transportation Fusion Center. Work involves traffic systems control, incident/congestion management, and communications. Employees operate state-of-the-art computerized traffic management workstations designed to facilitate traffic flow and minimize congestion. Employees undergo training and are assigned progressively responsible duties in traffic detection monitoring, programming motorist information systems, assessing incident scenes, and operating radio communications systems. Employees perform a variety of clerical, technical tasks and other related duties. May be required to work rotating shifts (evenings, nights, weekends, holidays). In the event of emergency highway conditions, employees are subject to call back during scheduled off hours. May be assigned as needed to relief shifts at the Division of Homeland Security & Emergency Management during periods of heightened security or during emergency operations. Ability to speak clearly, good communication skills and telephone etiquette required. Must be able to read, understand and interpret office procedures, rules, and regulations. Computer skills required. Performs related work as required.**Preference may be given to Candidates with these qualifications**

TRAINING/EDUCATION

• Graduation from a standard high school or equivalent.

EXPERIENCE

• One (1) year of full-time or equivalent part-time paid experience as an emergency telecommunicator or equivalent experience in an electronic traffic management center environment.
• One (1) year of experience in radio communications/dispatching, customer service work, information system help desk work, or telemarketing.

ADDITIONAL REQUIREMENT

• Travel may be required; therefore, a valid driver’s license is required.

• Candidate Contact Name: Regina Jarrell
• Phone Number: 304-414-7121
• Email Address: [e-mail]