Transportation Dispatcher

Elite Home Care, Day Centers & Transportation; North Charleston (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

Elite Transportation is seeking a Dispatcher to coordinate daily rider schedules to Day Center rides or appointments, and to validate Logisticare trips for time cards and payroll. The role includes weekly operations calls, vehicle maintenance logging, and participating in an on-call rotation with early mornings, late evenings, and alternating Saturdays.

Applicants should have a clean driving record, be able to meet DOT Physical health requirements, and have a High School diploma or GED.

Qualifications

• Previous professional experience with transportation of people, including wheelchair transportation (preferred).
• Has a clean driving record (required).
• Can meet health requirements of a DOT Physical (required).
• Experience working around older adults or those with specialized care needs is a plus.

Responsibilities

• Oversee daily coordination of Members/Riders schedules to Day Center or appointments.
• Validate Logisticare trips and approve time worked by Transportation Specialists.
• Finalize time cards weekly and communicate paid hours to payroll each Monday.
• Participate in weekly Transportation Operations calls and provide feedback on operations.
• Coordinate with maintenance for vehicles and log reported concerns.

Skills

Clean driving record

DOT Physical health requirement

Health screening compliance

Education

High School diploma or GED

Job description

The Dispatcher shall oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation. It is the responsibility of the Dispatcher to arrange the daily Logisticare Will Call trips in a manner that will satisfy Logisticare’s outlined requirements. The Dispatcher shall be responsible for validating Logisticare trips and approving the Transportation Specialist’s time worked on a daily basis. The Dispatcher will finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week. The Dispatcher will participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line. The Dispatcher will coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy. The Dispatcher shall be responsible for the logging of reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and shall coordinate with the contracted mobile mechanic as needed. The Dispatcher shall participate in an on‑call rotation which includes early am/late pm and every other Saturday dispatching for Elite Transportation.

Work Experience & Education Requirements:

• Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation (preferred).
• Has a clean driving record (required).
• Can meet health requirements of a DOT Physical (required).
• High School or GED equivalent (required).
• Experience in working around older adults and those with specialized care needs (preferred).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.