Non-Medical Transportation Dispatcher

Elite Home Care Day Centers & Transportation; Greenwood (SC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Elite Home Care Day Centers & Transportation is seeking a Dispatcher to oversee daily coordination of Members/Riders schedules to and from the Day Center or appointments for Elite Transportation. The role includes arranging Will Call trips in line with Logisticare requirements, validating trips, and finalizing weekly time cards for payroll.

You will participate in Operations calls, assist with rider complaints, and log vehicle maintenance issues, with an on-call rotation including weekends.

Qualifikationen

• Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation (preferred)
• Has a clean driving record (required)
• Can meet health requirements of a DOT Physical (required)
• High School or GED equivalent (required)
• Experience in working around older adults and those with specialized care needs (preferred)

Aufgaben

• Oversee daily coordination of Members/Riders schedules to Day Center or appointments for Elite Transportation
• Arrange daily logistics for Will Call trips per Logisticare requirements
• Validate trips and approve Transportation Specialists' time worked daily
• Finalize weekly time cards and communicate paid hours to payroll each Monday
• Participate in weekly Transportation Operations calls and provide feedback on operations
• Coordinate with support for rider complaints and maintain documentation
• Log maintenance concerns for depot vehicles and coordinate with mobile mechanic
• Participate in on-call rotation including early mornings, late evenings, and alternating Saturdays

Kenntnisse

Scheduling coordination

Logistics coordination

Communication

Ausbildung

High School or GED equivalent

Jobbeschreibung

Job Description:

The Dispatcher shall oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation. It is the responsibility of the Dispatcher to arrange the daily Logisticare WIll Call trips in a manner that will satisfy Logisticare’s outlined requirements. The Dispatcher shall be responsible for validating Logisticare trips and approving the Transportation Specialist’s time worked on a daily basis. The Dispatcher will finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week. The Dispatcher will participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line. The Dispatcher will coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy. The Dispatcher shall be responsible for the logging of reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and shall coordinate with the contracted mobile mechanic as needed. The Dispatcher shall participate in an on-call rotation which includes early am/late pm and every other Saturday dispatching for Elite Transportation.

Work Experience & Education Requirements

• Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation (preferred)
• Has a clean driving record (required)
• Can meet health requirements of a DOT Physical (required)
• High School or GED equivalent (required)
• Experience in working around older adults and those with specialized care needs (preferred)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.