Non-Medical Transportation Dispatcher

Elite Home Care, Day Centers & Transportation; Greenwood (SC); Sur place; USD 35 000 - 48 000; Plein temps

Résumé du poste

Elite Transportation in Greenwood, SC is seeking a Dispatcher to oversee daily coordination of Members/Riders schedules to the Day Center or appointments. You will arrange trips and validate logisticare will-call requests, and finalize time cards weekly for payroll.

The role requires a clean driving record, ability to meet DOT health requirements, and experience in transporting passengers including those with mobility challenges; high school diploma or GED is required.

Qualifications

• Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation.
• Has a clean driving record (required).
• Can meet health requirements of a DOT Physical (required).
• High School or GED equivalent (required).
• Experience in working around older adults and those with specialized care needs (preferred).

Responsabilités

• Oversee daily coordination of Members/Riders schedules to Day Center or appointments.
• Arrange daily Logisticare Will Call trips per requirements.
• Validate Logisticare trips and approve time worked by Transportation Specialists.
• Finalize weekly time cards and communicate PTO and training hours for payroll.
• Participate in weekly Operations calls and provide feedback on Elite Transportation operations.
• Coordinate with maintenance and coordinate with a contracted mobile mechanic as needed.
• Participate in on-call rotation including early/late shifts and alternating Saturdays.

Connaissances

Wheelchair transportation experience

Clean driving record

Older adult care experience

Schedule coordination

On-call coordination

Formation

High School or GED

DOT physical health requirement

Description du poste

Job Description:
The Dispatcher shall oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation. It is the responsibility of the Dispatcher to arrange the daily Logisticare WIll Call trips in a manner that will satisfy Logisticare’s outlined requirements. The Dispatcher shall be responsible for validating Logisticare trips and approving the Transportation Specialist’s time worked on a daily basis. The Dispatcher will finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week. The Dispatcher will participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line. The Dispatcher will coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy. The Dispatcher shall be responsible for logging of reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and shall coordinate with the contracted mobile mechanic as needed. The Dispatcher shall participate in an on-call rotation which includes early am/late pm and every other Saturday dispatching for Elite Transportation.
Work Experience & Education Requirements

• Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation (preferred)
• Has a clean driving record (required)
• Can meet health requirements of a DOT Physical (required)
• High School or GED equivalent (required)
• Experience in working around older adults and those with specialized care needs (preferred)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.