Non Medical Transportation Dispatcher

Elite Home Care, Day Centers & Transportation; Georgetown (SC); On-site; USD 35,000 - 52,000; Full time

Job summary

Elite Transportation in Georgetown, SC, seeks a Dispatcher to oversee daily coordination of Members/Riders to and from the Day Center or appointments. You will arrange Logisticare Will Call trips per requirements and validate trips, finalize time cards, and manage PTO and training hours weekly.

You will join weekly Operations calls, provide feedback on overall service, and coordinate with maintenance for depot vehicles while on-call rotation includes mornings, evenings, and Saturdays.

Qualifications

• Has a clean driving record (required).
• Must pass DOT physical (required).
• Experience with transportation of people with mobility needs preferred.
• Experience working with older adults or care recipients preferred.

Responsibilities

• Coordinate daily Members/Riders schedules to Day Center or appointments.
• Arrange Logisticare Will Call trips per requirements.
• Validate Logisticare trips and approve time worked by Transportation Specialists.
• Finalize weekly time cards and communicate PTO/training hours to payroll.
• Participate in Transportation Operations calls and provide feedback.
• Coordinate with maintenance for vehicles at the depot and liaise with mobile mechanic as needed.
• Participate in on-call rotation including early mornings, evenings, and alternate Saturdays.

Skills

Clean driving record

DOT Physical

Mobility / wheelchair transportation

Experience with seniors

Education

High School Diploma / GED

Job description

Job Description: The Dispatcher shall oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation. It is the responsibility of the Dispatcher to arrange the daily Logisticare WIll Call trips in a manner that will satisfy Logisticare’s outlined requirements. The Dispatcher shall be responsible for validating Logisticare trips and approving the Transportation Specialist’s time worked on a daily basis. The Dispatcher will finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week. The Dispatcher will participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line. The Dispatcher will coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy. The Dispatcher shall be responsible for the logging of reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and shall coordinate with the contracted mobile mechanic as needed. The Dispatcher shall participate in an on-call rotation which includes early am/late pm and every other Saturday dispatching for Elite Transportation.

Work Experience & Education Requirements

• Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation (preferred)
• Has a clean driving record (required)
• Can meet health requirements of a DOT Physical (required)
• High School or GED equivalent (required)
• Experience in working around older adults and those with specialized care needs (preferred)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.