Transportation Desk Coordinator

Adecco US, Inc.; Westlake (TX); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401K plan

Paid leave

Holiday pay

Job summary

Adecco US, Inc. is seeking a Part-Time Transportation Desk Coordinator at our Westlake, TX location. You will coordinate ground transportation for guests, manage manifests in Excel, and collaborate with dispatch and operations to ensure a seamless guest experience.

The role requires strong organizational and communication skills, a customer-facing approach, and the ability to handle multiple priorities in a fast-paced environment. Weekend availability may be required as part of 2 shifts offered.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• Strong proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced, customer-facing environment.

Responsibilities

• Manage and coordinate all ground transportation requests for guests at the customer site and additional locations as needed.
• Create and maintain daily transportation manifests using Microsoft Excel.
• Monitor transportation schedules and services to ensure operational excellence and customer satisfaction.
• Proactively identify transportation needs and communicate updates to dispatch and operations teams.
• Serve as a professional and welcoming point of contact for guests requiring transportation assistance.
• Respond promptly to transportation requests received via email and phone.
• Accurately enter reservations and updates into the transportation management system.
• Assist guests with arrival and departure logistics, ensuring a smooth and positive experience.
• Collaborate with chauffeurs, greeters, dispatchers, and internal teams to ensure flawless execution of transportation services.
• Coordinate standby vehicle needs and communicate urgent or last-minute transportation requests.
• Maintain detailed records of transportation changes and service requests.
• Escalate operational concerns and service issues to leadership as appropriate.
• Deliver exceptional customer service while maintaining the highest service standards.
• Resolve transportation challenges with professionalism, tact, and sound judgment.
• Document service issues and support continuous improvement efforts.
• Maintain a strong understanding of customer expectations, site operations, and logistics.

Skills

Microsoft Excel

Customer service

Organizational skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Part-Time-Transportation Desk Coordinator

Be the Driving Force Behind an Exceptional Guest Experience

Are you highly organized, customer-focused, and skilled at managing multiple priorities in a fast-paced environment? We're looking for a Transportation Desk Coordinator to serve as the central point of contact for transportation services at a premier customer location.

In this role, you'll coordinate seamless ground transportation for guests, ensure smooth arrival and departure experiences, and work closely with chauffeurs, dispatch teams, and customer representatives to deliver best-in-class service. If you thrive in a dynamic environment where attention to detail and exceptional communication are valued, we'd love to hear from you.

What You'll Do

Transportation Coordination

• Manage and coordinate all ground transportation requests for guests at the customer site and additional locations as needed.

• Create and maintain daily transportation manifests using Microsoft Excel .

• Monitor transportation schedules and services to ensure operational excellence and customer satisfaction.

• Proactively identify transportation needs and communicate updates to dispatch and operations teams.

Guest Experience & Reservation Support

• Serve as a professional and welcoming point of contact for guests requiring transportation assistance.

• Respond promptly to transportation requests received via email and phone.

• Accurately enter reservations and updates into the transportation management system.

• Assist guests with arrival and departure logistics, ensuring a smooth and positive experience.

Communication & Operations

• Collaborate with chauffeurs, greeters, dispatchers, and internal teams to ensure flawless execution of transportation services.

• Coordinate standby vehicle needs and communicate urgent or last-minute transportation requests.

• Maintain detailed records of transportation changes and service requests.

• Escalate operational concerns and service issues to leadership as appropriate.

Service Excellence & Problem Solving

• Deliver exceptional customer service while maintaining the highest service standards.

• Resolve transportation challenges with professionalism, tact, and sound judgment.

• Document service issues and support continuous improvement efforts.

• Maintain a strong understanding of customer expectations, site operations, and logistics.

What We're Looking For

Required Qualifications

• High School Diploma or GED required.

• Minimum 6 months of customer service experience.

• Strong proficiency in Microsoft Excel and Microsoft Office applications.

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Ability to work effectively in a fast-paced, customer-facing environment.

Preferred Qualifications

• College coursework or equivalent professional experience.

• Experience in hospitality, transportation coordination, event management, or guest services.

Key Skills & Strengths

• Advanced attention to detail and accuracy.

• Strong problem-solving and decision-making skills.

• Ability to prioritize multiple tasks and adjust to changing demands.

• Professional, confident, and customer-focused communication style.

• Team-oriented mindset with a collaborative approach.

• Self-motivated, proactive, and dependable.

Why Join Us?

This is more than a transportation coordination role. It's an opportunity to be at the center of a high-touch guest experience, where your organization, communication skills, and service mindset directly contribute to creating exceptional experiences every day. You'll join a collaborative team that values professionalism, customer service excellence, and operational success.

Must-Have Skill

• Strong Microsoft Excel proficiency is required. Candidates should be comfortable creating, maintaining, and managing transportation manifests and operational reports using Excel.

If you're passionate about customer service, enjoy coordinating logistics, and excel in a fast-paced environment, we encourage you to apply today.

2 shifts offered:

Tuesday – Friday, with weekend availability as needed

8:00 AM – 4:30 PM and 11:30 AM – 8:00 PM

Pay Details:

$16.00 to $14.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.