Transportation Customer Support Specialist

Lee Hecht Harrison Nederland B.V.; Phoenix (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Paid leave

Holiday pay

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative to join a transportation-based team near the Phoenix airport. The role involves handling high-volume communications and delivering exceptional service in a fast-paced setting.

Schedule is Monday–Friday, 6a–3pm, with pay starting at $21/hr. Responsibilities include serving as the main contact for customers, updating records, handling inquiries, and coordinating with internal departments to resolve issues.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Transportation, logistics, fleet, or related industry experience is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient with Microsoft Office and comfortable learning new software systems.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a team environment.
• Bilingual Spanish preferred ($1.00/hour bilingual differential).

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in person.
• Respond to customer inquiries regarding transportation services, account information, and general questions.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Accurately enter, update, and maintain customer information in company systems.
• Process customer requests and complete required documentation with a high level of accuracy.
• Communicate with internal departments to research and resolve customer issues.
• Maintain detailed records of customer interactions and follow-up activities.
• Assist with account maintenance, service inquiries, and general administrative support.
• Perform data entry, filing, and other clerical tasks as assigned.
• Meet quality, productivity, and customer satisfaction expectations while maintaining professionalism.

Skills

Customer service

Verbal & written communication

Microsoft Office

Bilingual Spanish

Tools

Microsoft Office

Job description

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative to join a transportation-based team near the Phoenix airport. The role involves handling high-volume communications and delivering exceptional service in a fast-paced setting.

Schedule is Monday–Friday, 6a–3pm, with pay starting at $21/hr. Responsibilities include serving as the main contact for customers, updating records, handling inquiries, and coordinating with internal departments to resolve issues.