Onsite Customer Service Specialist | Growth & Stability

Lee Hecht Harrison Nederland B.V.; Albuquerque (NM); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Paid leave

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative for an Albuquerque, NM on-site position. The role focuses on addressing inquiries, resolving concerns, processing requests, and ensuring a positive customer experience from start to finish.

You will be the primary contact for customers, need strong communication, attention to detail, and proactive problem-solving in a fast-paced environment. Competitive hourly pay and full-time schedule offered.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Ability to handle multiple priorities while maintaining attention to detail.
• Comfortable navigating computer systems and learning new technology platforms.
• Effective problem-solving and conflict-resolution abilities.
• Positive attitude with a commitment to delivering excellent customer experiences.
• Experience in customer service, call center, retail support, administrative support, or related field is preferred.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, services, orders, and account details.
• Resolve customer concerns professionally and efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and update records within company systems.
• Process customer requests, account updates, and service-related transactions.
• Collaborate with internal teams to address customer issues and ensure timely resolution.
• Follow established procedures while identifying opportunities to improve the customer experience.
• Maintain productivity and quality standards in a high-volume environment.

Skills

Customer service

Communication

Multitasking

Problem-solving

Tech-savvy

Attention to detail

Positive attitude

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative for an Albuquerque, NM on-site position. The role focuses on addressing inquiries, resolving concerns, processing requests, and ensuring a positive customer experience from start to finish.

You will be the primary contact for customers, need strong communication, attention to detail, and proactive problem-solving in a fast-paced environment. Competitive hourly pay and full-time schedule offered.