Contract Call Center Agent - Fast-Paced Customer Support

Lee Hecht Harrison Nederland B.V.; Magnolia (TX); On-site; USD 48,712,000 - 54,443,000; Full time

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative for a Houston-area contract role. The ideal candidate thrives in a fast-paced, high-volume call center, delivering outstanding service while resolving issues efficiently.

You will handle inbound calls, assist with questions and service requests, and work with internal departments to ensure customer satisfaction. A history of reliable tenure and excellent communication is highly valued.

Qualifications

• Previous experience in a high-volume call center.
• Demonstrated history of strong tenure in prior positions.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to navigate multiple systems while speaking with customers.
• Professional and empathetic in challenging situations.
• Strong organizational and time-management skills.
• HS Diploma or GED required; additional education is a plus.

Responsibilities

• Handle a high volume of inbound customer calls while maintaining professionalism and accuracy.
• Assist customers with questions, account inquiries, service requests, and issue resolution.
• Document customer interactions and maintain accurate records within company systems.
• Research and resolve concerns in a timely manner while ensuring a positive customer experience.
• Collaborate with internal departments to address customer needs and follow through on open items.
• Meet productivity, quality, and customer satisfaction expectations.
• Maintain confidentiality and adhere to company policies and procedures.

Skills

High-volume calls

Tenure stability

Verbal communication

Written communication

Problem solving

Time management

CRM software

Multitasking

Data entry

Education

High School Diploma or GED

Tools

CRM system

Job description

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative for a Houston-area contract role. The ideal candidate thrives in a fast-paced, high-volume call center, delivering outstanding service while resolving issues efficiently.

You will handle inbound calls, assist with questions and service requests, and work with internal departments to ensure customer satisfaction. A history of reliable tenure and excellent communication is highly valued.