Customer Service Representative

Lightning Transportation, Inc.; Hagerstown (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k

Tuition reimbursement

Employee assistance program

Life insurance

Vision/Dental insurance

Career growth opportunities

Job summary

Lightning Transportation, Inc. seeks a Customer Service Representative to coordinate orders, track shipments, resolve issues, and maintain strong customer relationships for timely delivery.

The role emphasizes intermodal knowledge, proficiency with TruckMate, and strong MS Office skills, complemented by excellent communication and organization. Growth opportunities, a collaborative team, and a safety‑driven culture are offered.

Qualifications

• Two years of intermodal customer service experience preferred but not required.
• Proficient in MS Excel, Word, and PowerPoint; strong communication, critical thinking, and organizational skills.

Responsibilities

• Accurately enter orders and shipment details; monitor progress for timely delivery and prepare documentation.
• Coordinate with port personnel, operations, brokers, and customers on accounts and shipments.
• Act as main contact for customers on order status and shipment tracking; resolve issues promptly.
• Contribute to process improvements while upholding company values.
• Perform additional duties as needed in a fast-paced, team-oriented environment.

Skills

Intermodal customer service

TruckMate knowledge

MS Excel

MS Word

PowerPoint

Communication

Organizational skills

Tools

TruckMate

Job description

General Description Of Position

As a Customer Service Representative, you’ll support Lightning Transportation by coordinating orders, tracking shipments, resolving issues, and maintaining strong customer relationships for timely delivery.

CORE VALUES

At Lightning Transportation, our core values are our guide to shape our culture. By integrating these principles into our daily operations, we aim to create a positive impact on our employees, customers, and the world around us.

• Built to Serve – Driven by a genuine desire to make a difference, embracing change and showing up fully committed to the vision.
• Hard Working – Going above and beyond to achieve our goals and deliver exceptional service.
• Customer Focused – Building long‑term relationships based on trust, transparency, and exceptional service
• Others First – Treating every employee with respect, empathy, and fairness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately enter customer orders and shipment details into Truckmate, monitor progress for timely delivery, and prepare uptodate documentation including bills of lading, shipping confirmations, and customs forms.
• Coordinate with port personnel, operations, and websites to track shipments while collaborating with internal staff, brokers, and customers on accounts and shipments.
• Act as the main contact for customers on order status and shipment tracking, promptly resolving any delivery or service issues.
• Implement EOS within your position to enhance your skills and productivity while continually promoting the company’s core values.
• Perform other assigned duties as needed, while taking initiative, prioritizing tasks, learning quickly, and owning projects in a fastpaced, teamoriented environment.

SERVE AS SUBJECT MATTER EXPERT OF

• Exports Administrator
• Data Entry
• Department Quality and Process Improvement
• Terminal Representative
• Email Inbox Processor

TO BE SUCCESSFUL, YOU SHOULD HAVE

• Two years of intermodal customer service experience and TruckMate knowledge are preferred but not required.
• Proficient in Microsoft Excel, Word, and PowerPoint, with strong communication, critical thinking, and organizational skills.

PHYSICAL DEMANDS

• Lifting/pushing/pulling less than 25lbs.
• Office setting with temperaturecontrolled offices with moderate noise levels.
• Outside work is limited.

BENEFITS

• Paid Time Off and Holidays
• Medical, Dental, and Vision Insurance
• Health Reimbursement Arrangement (HRA)
• Life Insurance
• Employee Assistance Program
• 401k
• Tuition Reimbursement
• Career Growth Opportunities