Transportation Customer Service Coordinator

Specialized Transportation Services Inc; Smyrna (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive pay up to $60,000 based on experience

Profit-sharing opportunities

Medical benefits

Paid holidays, PTO, and sick time

401(k) with company match

Job summary

Specialized Transportation Services Inc, located in Smyrna, TN, is seeking a full-time Transportation Customer Service Coordinator. This role involves closely working with drivers and customers to ensure smooth communication and accurate documentation.

The ideal candidate will have a strong customer service orientation, be proactive, and possess excellent organizational skills. Competitive pay up to $60,000 based on experience and additional perks like profit-sharing and 401(k) with a company match are offered.

Qualifications

• Transportation or logistics experience preferred.
• Positive attitude and team-oriented mindset.

Responsibilities

• Communicate with customers regarding shipment status and service issues.
• Support dispatch and operations teams with administrative tasks.
• Assist with freight billing and operational paperwork.
• Monitor load progress and update customers as needed.
• Coordinate with drivers and internal operations personnel.
• Help resolve customer concerns in a professional and timely manner.
• Maintain accurate records and documentation.

Skills

Strong customer service and communication skills

Ability to multitask and stay organized

Strong attention to detail

Proficient in computer and email skills

Tools

McLeod or TMS software experience

Job description

Transportation Customer Service Coordinator

Full Time

Location: Smyrna, TN

Salary: Up to $60,000

Specialized Transportation Services (STS) is seeking a highly organized and customer-focused Transportation Customer Service Coordinator to support our operations team.

STS is a family-owned transportation company based in Smyrna, TN, focused on dedicated freight operations.

This role will work closely with drivers, customers, and operations staff to help ensure smooth communication, accurate documentation, and strong customer service throughout the day.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced trucking and logistics environment.

Schedule for Transportation Customer Service Coordinator

• Day shift
• Monday through Friday
• Hours may vary slightly based on operational needs

Responsibilities

• Communicate with customers regarding shipment status and service issues
• Support dispatch and operations teams with administrative tasks
• Assist with freight billing and operational paperwork
• Monitor load progress and update customers as needed
• Coordinate with drivers and internal operations personnel
• Help resolve customer concerns in a professional and timely manner
• Maintain accurate records and documentation

Qualifications for Transportation Customer Service Coordinator

• Strong customer service and communication skills
• Transportation or logistics experience preferred
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail
• Proficient in computer and email skills
• Positive attitude and team-oriented mindset

Preferred Experience of Transportation Customer Service Coordinator

• Trucking or logistics operations
• McLeod or TMS software experience
• Transportation or logistics experience preferred but not required

What We Offer – Perks

• Competitive pay up to $60,000 based on experience
• Profit-sharing opportunities
• Medical benefits
• Paid holidays, PTO, and sick time
• 401(k) with company match

Location

In Person – Smyrna, TN

If you are dependable, proactive, and take pride in operational execution, we encourage you to apply for the Transporation Customer Service Coordinator role at STS!