Transportation Customer Success Specialist

Swift Transportation; Memphis (TN); On-site; USD 29,000 - 32,000; Full time

Job summary

Swift Transportation is seeking a customer service professional to support internal and external customers from our Memphis location, focusing on reliable communication and efficient load handling.

Responsibilities include processing load details, accurately entering information, and tracking shipments while coordinating with operations to optimize freight capacity. A strong telephone, time-management, and teamwork skill set is required, with an associates degree or equivalent experience.

Qualifications

• Previous customer service or related area in transportation industry preferred.
• Must possess outstanding telephone skills.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Associates degree or equivalent combination of education and/or experience required.

Responsibilities

• Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.
• Incumbents may be assigned to alternate work shifts based on company and customer needs.
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
• Develop and grow customer relationships while assisting in balancing the freight capacity.
• Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
• Input all load information to the system accurately. Ensure customer information is accurate and current.
• Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.

Skills

Customer service

Telephone skills

Time management

Teamwork

Education

Associates degree

Job description

Swift Transportation is seeking a customer service professional to support internal and external customers from our Memphis location, focusing on reliable communication and efficient load handling.

Responsibilities include processing load details, accurately entering information, and tracking shipments while coordinating with operations to optimize freight capacity. A strong telephone, time-management, and teamwork skill set is required, with an associates degree or equivalent experience.