Lead Transportation Coordinator: Routes & Driver Oversight

DS Bus Lines; Chelmsford (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Beacon Mobility is seeking a supervisor for NRT Bus operations in Massachusetts. The role oversees 30-60 drivers, develops efficient routes, and assigns drivers based on skills and performance.

Maintain clear communications with guardians, clients, staff, and partners while ensuring policy compliance. The position requires strong supervision, customer service, problem solving, and tech proficiency with MS Office and mobile tools.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions.
• Assign driver assignments reflecting knowledge of skills and performance.
• Maintain detailed records for monthly billing.

Skills

Supervisor experience

Initiative

Customer service

Attention to detail

Problem solving

Program/client knowledge

Child-friendly

Tech skills

Safe driving

Office adaptability

Flexible shifts

Tools

Microsoft Office

SharePoint

Outlook

Google Chrome

Android tablets

Job description

Beacon Mobility is seeking a supervisor for NRT Bus operations in Massachusetts. The role oversees 30-60 drivers, develops efficient routes, and assigns drivers based on skills and performance.

Maintain clear communications with guardians, clients, staff, and partners while ensuring policy compliance. The position requires strong supervision, customer service, problem solving, and tech proficiency with MS Office and mobile tools.