Transportation Coordinator

WOW Logistics Company, LLC; Neenah (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

WOW Logistics is seeking a Transportation Coordinator to manage a dedicated customer account base and build strong relationships with customers and carriers. You will enter load information in the TMS, assist the sales team on new opportunities, and help with contracts, SOPs, and projects as needed.

The role requires a high school diploma and at least two years of transportation experience, with proficiency in MS Office and familiarity with TMS. CTB certification is preferred.

Qualifications

• High School Diploma required.
• Minimum two years of transportation experience.
• Proficiency utilizing Microsoft Tools (Excel, Word, Outlook, PowerPoint, SharePoint).
• CTB Certification preferred but not required.
• Experience using Transportation Management Systems (TMS) preferred.

Responsibilities

• Create and manage a dedicated customer account base and build strong relationships with customers and carriers.
• Enter shipment information into transportation management software for tracking, invoicing, and reference.
• Collaborate with the sales team on new business opportunities and existing customers.
• Assist Transportation Management with contracts, SOPs, and projects as needed.
• Research and negotiate freight costs to minimize cost and maximize customer satisfaction.
• Lead customer visits and participate in RFPs as needed.

Skills

Account development

Transportation experience

MS Office proficiency

Education

High school diploma

Tools

Microsoft Excel

Word

Outlook

PowerPoint

SharePoint

TMS

Job description

Who We AreJoining the WOW Logistics team means becoming part of a culture that inspires employees to reach their full potential and rewards exceptional performance based on merit. These are among the values contained in the Little Orange Book, the foundation of our culture. As we enter an exciting phase of growth, new and existing employees have a tremendous opportunity to grow alongside the company as it scales.How Your Role Fits InAs a Transportation Coordinator, you will manage a dedicated customer account base while building solid relationships with customers and carriers. Secure carriers to match customer freight needs and enter load information in relative systems. Work with sales team on new business opportunities and seek potential opportunities with existing customers. Assist the Transportation Management team in contracts, systems, training, SOPs, and projects on an as needed basis.What you’ll do:Create and maintain high level of satisfaction with all customers and carriers.Enter shipment information into transportation management software for tracking, invoicing, and historical reference.Focus on cross departmental collaboration to grow your account base and enhance relationships.Facilitate claims between customer and carrier.Stay up to date on market trends and new advancements in technology.Aid with creation and updating of departmental SOPs and SOWs.Strive to hit or exceed departmental and personal goals.Attend and/or lead customer visits.Participate in Customer RFPs.Collaborate with Transportation team to formulate and implement policies, procedures, goals, and objectives.Communicate with customers to determine transportation needs and arrange carrier capacity.Actively participate in revenue generating activities such as inside sales and marketing to carriers and customers.Research, analyze, and negotiate freight costs, delivery methods and delivery schedules to minimize cost and maximize customer satisfaction.Research new carriers and accurately on board them, including necessary agreements and insurance documentation.Perform a variety of other tasks and responsibilities as required or assigned by management.What it takes to succeed:High School Diploma required.Minimum two years of transportation experience required.Proficiency utilizing Microsoft Tools (Ability to leverage Excel and other MS programs including, Word, Outlook, PowerPoint, and SharePoint).Strong background in account development.Drive for continuous improvement and personal development.CTB Certification is preferred but not required.Experience using TMS (Transportation Management Systems) is preferred but not required.Our Commitment to YouAt WOW Logistics, fostering a supportive work environment is an integral part of our shared pursuit of excellence. We demonstrate our commitment through an array of benefits, including incentive pay based on role, tuition reimbursement, employee recognition programs, health insurance, paid vacation, and more. Learn about our competitive benefits package on our website. (https://wowlogistics.com/about-us/careers/employee-benefits/)Equal Opportunity EmployerWOW Logistics is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.INDHP