Capacity Load Coordinator

John S. Connor; Hanover (MD); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work option

Medical, dental, and vision coverage

HSA, FSA, and HRA options

Company-paid life and disability

401(k) with employer matching

Paid vacation, PTO, and holidays

Educational assistance programs

Job summary

John S. Connor is seeking a Capacity Load Coordinator to manage domestic truckload and LTL shipments from pickup to delivery. You will secure carrier capacity, obtain rates, and coordinate schedules while maintaining clear communication with customers and operations teams.

The role requires strong problem solving and attention to detail, with experience in 3PL trucking or related freight operations preferred; a high school diploma is required.

Qualifications

• High school diploma or equivalent required; no college degree needed.
• 1 year of experience in 3PL trucking, transportation, freight brokerage, or domestic freight operations preferred.

Responsibilities

• Coordinate TL and LTL shipments from pickup to final delivery.
• Identify and secure carrier capacity based on requirements, availability, service and cost.
• Communicate rates, availability, and pickup/delivery schedules with carriers.
• Provide load details, routing instructions, and delivery requirements.
• Monitor shipments and update customers and internal teams.
• Identify delays and assist with resolutions.
• Maintain shipment, carrier, rate, and tracking records in systems.
• Assist with rate requests and transportation pricing as needed.

Skills

Carrier coordination

Load prioritization

Communication skills

Customer service

Problem solving

Attention to detail

Documentation management

Rate comparison

Microsoft Office

Transportation systems

Education

High school diploma or equivalent

Tools

Transportation Management System (TMS)

Microsoft Office

Job description

Get to Know UsJoin a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence.Our CulturePeople and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success. Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow.Position SummaryThe Capacity Load Coordinator is responsible for coordinating domestic freight shipments by securing carrier capacity, scheduling transportation, monitoring loads, and maintaining communication throughout the shipment process. This role works closely with carriers, customers, and internal operations teams to ensure freight is picked up and delivered efficiently, accurately, and on time.The Capacity Load Coordinator supports day-to-day 3PL trucking operations by identifying available carriers, obtaining and comparing rates, tracking shipments, maintaining accurate documentation, and assisting with the resolution of transportation issues.Key ResponsibilitiesCoordinate domestic truckload (TL) and less-than-truckload (LTL) shipments from pickup through final delivery.Identify and secure qualified carrier capacity based on shipment requirements, availability, service, and cost.Communicate with carriers to obtain rates, confirm availability, and coordinate pickup and delivery schedules.Provide carriers with accurate load details, routing instructions, delivery requirements, and other necessary shipment information.Monitor and track active shipments to ensure timely pickup and delivery.Communicate shipment status and updates to customers and internal operations teams.Proactively identify delays, missed pickups, delivery issues, or other service disruptions and assist with resolving them.Maintain accurate shipment, carrier, rate, and tracking information within company transportation and logistics systems.Review and maintain transportation documentation, including bills of lading, rate confirmations, and proof of delivery.Assist with rate requests and provide transportation pricing information as needed.Build and maintain positive working relationships with carriers to support reliable capacity and service.Assist with resolving discrepancies related to shipment details, carrier rates, accessorial charges, or delivery status.Support domestic operations with shipment coordination, documentation, invoicing, and recordkeeping as needed.Escalate significant shipment issues or irregularities to senior staff or supervisors.Perform other duties as assigned by management.EducationHigh school diploma or equivalent required.No college degree required.ExperienceMinimum of 1 year of experience in 3PL trucking, transportation, freight brokerage, or domestic freight operations required.Experience coordinating shipments and communicating directly with motor carriers required.Experience with truckload (TL), less-than-truckload (LTL), carrier capacity, shipment tracking, and transportation documentation preferred.Experience using a Transportation Management System (TMS) or other transportation/logistics software preferred.Skills and AbilitiesStrong knowledge of domestic trucking and 3PL transportation operations.Ability to coordinate multiple loads and manage changing priorities in a fast-paced environment.Strong communication and customer service skills.Ability to develop and maintain professional relationships with carriers, customers, and internal teams.Strong problem-solving skills with the ability to respond quickly to shipment delays and transportation issues.Strong attention to detail and organizational skills.Ability to accurately maintain shipment documentation and transportation records.Comfortable obtaining and comparing carrier rates and coordinating transportation schedules.Proficiency with Microsoft Office and transportation/logistics systems.Ability to work independently and collaboratively within a team environment.Why Join Us?We are a leader in global logistics and customs brokerage. As a vital player in the supply chain, we ensure our clients' shipments meet all requirements, facilitating smooth import/export operations. Join a collaborative and dynamic team in a role that offers exposure to various facets of logistics and transportation operations.As a team member, you have access to the following benefits and compensation packages:Salary Range: $45,000 to $55,000 annually (depending on skills and experience)Hybrid work flexibility (in office and working from home)Comprehensive medical, dental, and vision coverageHSA, FSA, and HRA optionsCompany-paid life and disability insuranceVoluntary insurance offerings for employees and dependents401(k) with employer matchingPaid Vacation, Paid Time Off (PTO), and HolidaysEducational Assistance ProgramsRecognition and reward programsCommitment to a supportive and inclusive work environmentWe are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. We are a smoke and drug-free workplace and ADA-compliant as applicable.If you require reasonable accommodations during the application or interview process, please contact us to request assistance.