Transportation Coordinator

Beacon Mobility; Gardner (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Beacon Mobility, via NRT Bus, Inc., seeks an experienced supervisor to lead 30–60 drivers and monitors, coordinating routes across multiple regions to meet client needs. You will assign drivers, record communications, and solve operational issues while maintaining professional relations with guardians, clients, and staff.

You will develop driver skills, enforce policies, and ensure accurate monthly billing records.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions.
• Assign driver assignments reflecting knowledge of skills and performance.
• Maintain detailed and organized records for monthly billing counts.
• Build and maintain positive relationships with drivers, guardians, clients, and staff.
• Promote good performance and address non-compliance with company rules.

Skills

Supervising experience

Customer service

Tech skills (Office)

Problem solving

Tools

Microsoft Office

SharePoint

Outlook

Android tablets

Job description

Responsibilities

NRT Bus, Inc. Supervise and advise 30-60 drivers and monitors. Responsible for developing and implementing efficient routes across several regions with regard to individual client needs. Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance. Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees. Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example. Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards. Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers. Build and maintain a positive relationship with those you supervise; understand and address the challenges they face. Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract. Maintain detailed and organized records to accurately perform monthly billing count.

Qualifications

Must have prior supervising experience. Must be self-motivated, show initiative, and have a strong work ethic. Excellent customer service skills, be detail-oriented, and like solving problems. Learn the programs, clients, and employees sufficiently to determine appropriate assignments. Enjoy working with children. Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc. Must maintain a safe driving record and driver’s license and respond to coverage needs as required. Must be able to work comfortably in a small and busy office environment. Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift. Must be flexible and adaptable with ever-changing assignments. Flexible schedule including early morning shifts. Pay rate: $25/hour M-F 8hrs scheduled from 5:30am to 6pm timeframe.

Equal Opportunity

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Company Overview

NRT Bus is a company that cares. Our positive attitude is reflected in our management style and in our employees’ attitude, starting with our staff, mechanics and office professionals. NRT Bus provides home-to-school bus transportation for students in areas throughout Eastern Massachusetts, Central Massachusetts and Southern New Hampshire.

Why Beacon Mobility

We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day. Who we are Safe, reliable transportation for 100 Years Customized mobility solutions Serving students, patients, and 1,500+ communities Nearly 20,000 employees strong What we do best People First Safety Always School Bus & Special Education Paratransit Non-Emergency Medical Alternative Student Transportation Why it matters Transportation creates opportunity Mobility builds independence Every Ride Matters