Transportation Coordinator

DS Bus Lines; Brattleboro (VT); On-site; USD 29,000 - 39,000; Full time

Job summary

Beacon Mobility in Brattleboro, VT is seeking a Transportation Coordinator to communicate route information to drivers and ensure resources for their tours of duty. You will log calls, retrieve information, and supervise the field units’ routes to prioritize and organize schedules.

You will work to maintain compliance, solve operational issues, and develop driver skills while building strong relationships with clients, guardians, and colleagues.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to client needs.
• Assign driver assignments reflecting knowledge and performance.
• Receive, record, retrieve and deliver messages accurately; solve operational problems while maintaining cordial relations.
• Maintain and reinforce compliance with Company policies; develop driver skills through discussion and example.
• Promote good performance and recommend reassignment or discipline for non-compliance.
• Spend time behind the wheel to know routes, clients, drivers, and programs; provide emergency back-up.
• Build and maintain a professional rapport with customers including guardians, clients, and contracted organizations.
• Maintain detailed and organized records to perform monthly billing counts.

Skills

Supervising

Customer service

Detail-oriented

MS Office

Android tablets

Driving license

Flexible schedule

Tools

Excel

Word

SharePoint

Outlook

Google Chrome

Job description

Transportation Coordinators

F.M. Kuzmeskus Inc. (TravelKuz) Transportation Coordinators are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Responsible for developing and implementing efficient routes across several regions with regard to individual client needs.
• Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.
• Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
• Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
• Maintain detailed and organized records to accurately perform monthly billing count.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Pay rate: $25/hour

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers.

Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.

Why Beacon Mobility

We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.

Who we are

Safe, reliable transportation for 100 Years Customized mobility solutions Serving students, patients, and 1,500+ communities Nearly 20,000 employees strong

What we do best

People First Safety Always School Bus & Special Education Paratransit Non-Emergency Medical Alternative Student Transportation

Why it matters

Transportation creates opportunity Mobility builds independence Every Ride Matters