Transportation Broker: Growth, Negotiation & Impact

Allen Lund Company; Richmond (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

Allen Lund Company in Richmond, VA is seeking a Transportation Broker to manage inbound and outbound shipping logistics, perform daily check calls on loads in transit, handle customer inquiries, and originate the necessary freight documentation. This role is hands-on and fast-paced, requiring strong communication and a proactive problem-solving approach.

You will build carrier relationships, negotiate rates, and ensure service excellence while upholding company standards and delivering

Qualifications

• Minimum of 3 years' experience in Freight Brokerage or customer service.
• College degree highly desired or equivalent experience.
• Self-motivated, enthusiastic team player in a fast-paced environment.
• Strong customer service orientation and work ethic.
• Effective negotiation and problem-solving skills.
• Excellent time-management and ability to multitask.
• Highly organized and detail-oriented.
• Excellent and effective communication skills.

Responsibilities

• Contact new customers to acquire business and be responsible for customer acquisitions.
• Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
• Use strong relationships to understand customer’s business, better qualifying them to identify and solve the customer’s problems.
• Deliver exceptional customer service.
• Contact and build relationships with carriers to increase capacity for specific projects and lanes, thereby increasing the overall capacity for the office and company.
• Gain up-to-date personal knowledge of market freight rates to determine a fair price to pay trucks and charge shippers.
• Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
• Recommend solutions for customers to Senior Transportation Brokers and/or management.
• Perform daily check calls on loads in transit and originate necessary documentation for freight bills.
• Handle Freight Brokerage and booking loads.
• Uphold the company standards of Customer, Company, Office.

Skills

Negotiation

Customer service

Time management

Detail-oriented

Communication

Problem solving

Multitasking

Team player

Education

College degree

Job description

Allen Lund Company in Richmond, VA is seeking a Transportation Broker to manage inbound and outbound shipping logistics, perform daily check calls on loads in transit, handle customer inquiries, and originate the necessary freight documentation. This role is hands-on and fast-paced, requiring strong communication and a proactive problem-solving approach.

You will build carrier relationships, negotiate rates, and ensure service excellence while upholding company standards and delivering