SUPERVISORY MSA

U.S. Department of Veterans Affairs

Charleston (SC)

Remote

USD 57,000 - 75,000

Full time

3 days ago

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Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration, seeks a full-time Supervisory Medical Support Assistant for the Ralph H. Johnson VA Medical Center in Charleston, South Carolina.

The role supervises GS-7 Lead MSA and GS-6 MSA positions in the Patient Scheduling Section, coordinates imaging orders with the Radiology Team, and develops procedures to support regulatory guidelines. The posted salary range is $57,429 to $74,655 per year, with the possibility of telework.

Responsibilities

Supervises GS-7 Lead Medical Support Assistants and GS-6 Medical Support Assistants (Advanced).
Perform scheduling, cancellation, and re-scheduling of patient appointments and/or consults.
Develop/maintain effective and efficient communication with the patient, interdisciplinary team, providers and education of policy and procedure.
Record data into the electronic medical record involving all aspects of Imaging Service sections; reconcile view alerts.

Job description

Department: Department of Veterans Affairs

The HAS Service is seeking a full-time Supervisory Medical Support Assistant for the Ralph H. Johnson VA Medical Center, in Charleston, South Carolina.

Key Responsibilities

Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant for the Patient Scheduling Section, HAS Service. He/ She supervises GS-7 Lead Medical Support Assistants and GS-6 Medical Support Assistants (Advanced). Clinic employees support all clinical services in various locations throughout the hospital; some off-campus and on irregular tours.

The incumbent provides technical advice to the employees inside and outside the service, including clinical staff and management. Develop detailed procedures and guidelines to supplement established administrative regulations and/or program guidelines.

Typical duties include, but are not limited to: Assumes the role of Advanced Medical Support Assistant (AMSA) during special projects or heavy workload, for leave, vacancies, or other areas when needed Perform scheduling, canceling, re-scheduling of patient appointments and/or consults.

Develop/maintain effective and efficient communication with the patient, interdisciplinary team, providers (providing coordination and timeliness of imaging orders in addition to providing education of policy and procedure). Responsible for reporting backlogs, and difficulties in meeting deadlines.

In addition, individual patient care will be planned and managed by the Radiology Team with interdisciplinary members to coordinate patient care and effectively and efficiently communicating this care with the patient. Daily review of active/pending orders, and Audio-care communications for accuracy and disposition.

Manages their clinical area of expertise and assignment by utilizing and/or preparing the \"Pending/Hold Order Request Log\" to verify and validate accuracy of imaging orders, resolve issues and ensure all orders have been scheduled or reconciled. Record data into the electronic medical record involving all aspects of Imaging Service sections (past, present and future orders), tech note directions, provider's orders and reconciliation of view alerts.

Monitor pre-appointment requirements and relay information to physicians, nurses and/or technologists to assure readiness for patient procedure (e.g., lab work, pt. education for procedures, pre-appointment instructions, screening processes for MRI Safety and CT scan).

Work Schedule: Monday - Friday, 7:30am - 4:00pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance):Not Authorized Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad Hoc only as determined by the agency policy. Virtual: This is not a virtual position. Functional Statement #: FS 10520 Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $57429 – $74655/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-30.

Who is eligible to apply?

This position is open under the 'Public' hiring path.