Transportation Assistant

U.S. Department of Veterans Affairs; Louisville (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Louisville, KY seeks a Transportation Assistant - Transportation Coordinator within the Veterans Transportation Service to support patient mobility and program operations.

You will coordinate scheduling, maintain data, prepare reports, and assist with consult management and workflow across the VTS program, using VISTA/CPRS and SharePoint tools; eligibility requires living within commuting distance.

Qualifications

• Specialized experience includes coordinating connections/scheduling, documenting travel information, and tracking data daily.
• Ability to perform basic data analysis and generate reports.
• Experience using clinical computing/office automation tools.

Responsibilities

• Coordinate transportation workload forecasting, scheduling, design, and quality improvement for the VTS program.
• Manage day-to-day operation of VTS program flow, processes, and functions.
• Collect, compile, and track data and statistical information in support of VTS.
• Enter pertinent information into automated tracking systems and ensure data accuracy.
• Assist with consult management, appointment scheduling, and admissions scheduling.
• Provide advice to operating managers on how services support mission attainment.
• Telework may be authorized; duties performed on-site within the medical center vicinity.

Skills

Scheduling

Data entry

Data analysis

Reporting

Office automation

Tools

VISTA

CPRS

SharePoint

Job description

Summary The employee serves as a Transportation Assistant - Transportation Coordinator within Veterans Transportation Service (VTS) located at the Veterans Healthcare System in Louisville - KY.

Summary The employee serves as a Transportation Assistant - Transportation Coordinator within Veterans Transportation Service (VTS) located at the Veterans Healthcare System in Louisville - KY. To qualify for this position - applicant(s) must meet the minimum qualification requirements described below. Specialized Experience GS-6: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant - Transportation Coordinator. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling - documenting travel information; collecting - compiling - and tracking data on a daily basis; performing a basic analysis of data and generating a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. Physical Requirements and Work Environment: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work - the need for accuracy - frequency of interruptions and ever-changing demands due to program changes. Duties will be predominantly performed in the Veteran Transportation Service program office with intermittent trips to various locations throughout the Medical Center's catchment area both in and near patient care areas where there may be risk of exposure to disease. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Qualifications

To qualify for this position - applicant(s) must meet the minimum qualification requirements described below. Specialized Experience GS-6: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant - Transportation Coordinator. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling - documenting travel information; collecting - compiling - and tracking data on a daily basis; performing a basic analysis of data and generating a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. Physical Requirements and Work Environment: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work - the need for accuracy - frequency of interruptions and ever-changing demands due to program changes. Duties will be predominantly performed in the Veteran Transportation Service program office with intermittent trips to various locations throughout the Medical Center's catchment area both in and near patient care areas where there may be risk of exposure to disease. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION *** The employee works with the VTS Supervisory Mobility Manager for transportation workload forecasting - scheduling design - procedure development - and quality improvement implementation - modification of processes - evaluation - and ongoing operational flow of the Veteran Transportation Services program
• The coordination of transportation function is multi-faceted and diverse
• The three major areas of responsibility are: (1) Scheduling - Data Collection - & Tracking Support
• (2) Consult Management responsibilities
• (3) Program Support responsibilities
• The incumbent must have knowledge of clinical services - related software - and programs as they relate to clinical computing and office automation
• Major duties include but are not limited to: Performs work involving consult management - appointment scheduling and admissions scheduling
• Daily responsibilities include collecting - compiling - and tracking data and statistical information in support of VTS
• Performs a basic analysis of the data and generates a variety of reports
• Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate
• Enters pertinent information into an automated tracking system
• Coordinates service practices that decrease waits and delays for patients in all specialty areas
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA) - Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations
• Plans for - organizes - administers - and directs how the work will be accomplished for the VTS program
• Planning responsibilities require consideration of support services e.g. - systems management - operations - workload forecasting - review - and reporting of data/statistical results of program/project studies - vehicle maintenance and repair - etc
• Coordinates the day-to-day operation of VTS program flow - processes - and functions
• Plans and provides support services in the following types of program areas: electronic records management
• driver scheduling setup & management
• space utilization services
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs
• Performs other related duties as assigned
• Work Schedule: Applicants will choose a preferred Tour of Duty: Full-Time - Monday-Friday 08:30am-05:00pm Full-Time - Monday-Friday - 9:00am-05:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process.