Transportation Assistant

U.S. Department of Veterans Affairs; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Transportation Assistant for the Veteran Transportation Service (VTS) within the VA Northeast Ohio Healthcare System in Cleveland, OH.

The role involves managing transportation workload forecasting, scheduling, procedures, and quality improvements for veteran mobility. Key duties include data collection, reporting, and coordination of day-to-day VTS operations.

Qualifications

• One year of specialized experience at GS-5 level or equivalent.
• Experience coordinating transportation, scheduling, collecting and tracking data.
• Ability to analyze data and generate reports.
• Experience entering data into automated tracking databases.
• Experience planning and directing a program that provides support services.

Responsibilities

• Performs work involving consult management, appointment scheduling and admissions scheduling.
• Collects, compiles, and tracks data and statistics to support VTS.
• Performs a basic analysis of the data and generates reports.
• Reviews documents and ensures data entry is complete and accurate.
• Coordinates day-to-day operation of the VTS program flow, processes and functions.
• Plans and provides support services in electronic records management, driver scheduling, and space utilization.

Skills

Data collection

Data entry

Scheduling

Reporting

Data analysis

Consult management

Tools

VISTA

CPRS

SharePoint

Job description

Summary

Transportation Assistant acts as primary contact to Veterans for transportation needs with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting - scheduling design - procedure development - and quality improvement implementation - modification of processes - evaluation - and ongoing operational flow of the Veteran Transportation Service (VTS) program. These positions are located at the VA Northeast Ohio Healthcare System in Cleveland - OH.

Qualifications

SPECIALIZED EXPERIENCE: One (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant for the GS-6 level. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling - documenting travel information; collecting - compiling - and tracking data on a daily basis; performing a basic analysis of data and generating a variety of reports; entering data into automated tracking databases; and planning and directing a program that provides support services. NOTE: One (1) full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** NOTE: This announcement has been extended to close on September 23 - 2026
• Applicant(s) who previously applied - do not need to re-apply
• Major duties include but are not limited to: Performs work involving consult management - appointment scheduling and admissions scheduling
• Daily responsibilities include collecting - compiling - and tracking data and statistical information in support of Veteran Transportation Service (VTS)
• Performs a basic analysis of the data and generates a variety of reports
• Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate
• Enters pertinent information into an automated tracking system
• Coordinates service practices that decrease waits and delays for patients in all specialty areas
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA) - Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations
• Plans for - organizes - administers - and directs how the work will be accomplished for the Veteran Transportation Service (VTS) program
• Planning responsibilities require consideration of support services e.g. - systems management - operations - workload forecasting - review - and reporting of data/statistical results of program/project studies - vehicle maintenance and repair - etc
• Coordinates the day-to-day operation of Veteran Transportation Service (VTS) program flow - processes - and functions
• Plans and provides support services in the following types of program areas: electronic records management
• driver scheduling setup & management
• space utilization services
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs
• Performs other related duties as assigned
• Work Schedule: Full time - Monday - Friday 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved