Transport Field Service Technician - Equipment Repair

Stryker Group; Worcester (MA); On-site; USD 37,000 - 55,000; Full time

Job summary

Stryker Group is seeking an Associate Field Service Representative – Transport to support a designated service territory in Worcester, MA. You will repair and deliver Stryker Transport products, including stretchers and transport chairs, while maintaining strong customer relationships and documenting service activities.

The role emphasizes flexibility to work nights/weekends when needed and the opportunity to grow into a senior ProCare role within Stryker.

Qualifications

• Basic electronic and mechanical aptitude required.
• Willingness and ability to work extended weeks including nights and weekends.
• Valid driver license and clean driving record required for company vehicle operation.

Responsibilities

• Support a designated service territory with repair and delivery of Stryker Transport equipment.
• Perform quality control checks, preventative maintenance, global hold repairs, and wireless upgrades.
• Use computer software to document work, order parts, reference training materials.
• Maintain high customer etiquette and foster relationships to promote equipment and service usage.
• Collaborate with teammates on Field Service projects and initiatives.
• Meet field service metrics for hours, overtime, inventory accuracy, and documentation cadence.

Skills

Electronic aptitude

Mechanical aptitude

Customer etiquette

Education

High School diploma

Tools

Documentation software

Job description

Stryker Group is seeking an Associate Field Service Representative – Transport to support a designated service territory in Worcester, MA. You will repair and deliver Stryker Transport products, including stretchers and transport chairs, while maintaining strong customer relationships and documenting service activities.

The role emphasizes flexibility to work nights/weekends when needed and the opportunity to grow into a senior ProCare role within Stryker.