Field Service Technician - Transport Solutions

Stryker; Worcester (MA); On-site; USD 37,000 - 51,000; Full time

Job summary

Stryker in Worcester, MA is seeking an Associate Field Service Representative for Transport to support a designated service territory, repair and deliver Stryker equipment including stretchers, transport chairs, bed frames and temperature management systems.

The role emphasizes customer etiquette, independent work, and collaboration with field teams, with opportunities to advance to a senior ProCare role within Stryker.

Qualifications

• High School diploma.
• Must be at least 21 years of age to meet driving requirements.
• Valid driver's license in the state of residence with a good driving record.
• Willingness to work extended weeks including nights and weekends.

Responsibilities

• Possess basic electronic and mechanical aptitude.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades.
• Utilize computer software to complete documentation, order parts, reference training materials, and more.
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships.
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives.
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

Skills

Electronic aptitude

Mechanical aptitude

Customer service

Documentation tools

Education

High School diploma

Job description

Stryker in Worcester, MA is seeking an Associate Field Service Representative for Transport to support a designated service territory, repair and deliver Stryker equipment including stretchers, transport chairs, bed frames and temperature management systems.

The role emphasizes customer etiquette, independent work, and collaboration with field teams, with opportunities to advance to a senior ProCare role within Stryker.