Transport Authorization Specialist

Global Medical Response; Pompano Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Global Medical Response in Pompano Beach, FL is seeking a Revenue Cycle Transport Authorization Specialist to manage authorizations for non-emergency transports. You will coordinate with Communications, Operations, payors and billing to ensure required paperwork is obtained around the transport time.

The role requires a high school diploma or GED and at least one year of full‑cycle medical billing experience, plus basic computer skills and knowledge of HIPAA and insurance guidelines.

Qualifications

• Experience in full-cycle medical billing
• Knowledge of Medicare/Medicaid guidelines is beneficial
• HIPAA and related regulations understanding within one month of hire date
• Strong computer skills including Microsoft Office and basic hardware/software concepts
• Previous customer service experience is preferred

Responsibilities

• Work with Communications to provide guidance on non-emergency transports and required paperwork and/or authorizations.
• Review non-emergency transports to identify payor and determine if an authorization is required.
• Follow established processes to request and/or obtain authorizations for non-emergency transports.
• Work with Communications to ensure adequate and appropriate levels of service are dispatched for non-emergency transports.
• Manage Authorization work bin to ensure payor requirements are met.
• Process customer complaints quickly by receiving, investigating, redirecting or resolving the issue.
• Develop and sustain relationships with AMR professionals, clients, payors, consultants, banks and government agencies.

Skills

Microsoft Office

QWERTY keyboard

Basic hardware knowledge

Customer service

Education

High School diploma or GED

Job description

Check out our careers site benefits page to learn more about our benefit options.

Revenue Cycle Transport Authorization Specialist

On-Site: Pompano Beach, FL

Hourly Compensation: $18

Monday - Friday 10am to 6pm Eastern

The Transport Authorization Department (TAD) Specialist is responsible for authorization management of non-emergency transports. TAD Specialists work with Communications, Operations, payors, and billing to ensure appropriate paperwork is obtained before or around the time of the patient’s transport.

Essential Duties And Responsibilities

• Work with Communications to provide guidance on non-emergency transports and required paperwork and/or authorizations.
• Review non-emergency transports to identify appropriate payor and determine if an authorization is required.
• Follow established processes to request and/or obtain authorizations for non-emergency transports.
• Work with Communications to ensure adequate and appropriate levels of service are dispatched for non-emergency transports.
• Manage Authorization work bin to ensure payor requirements are met.
• Process customer complaints quickly by receiving, investigating, redirecting or, resolving the issue.
• Develop and sustain excellent working relationships with AMR professionals (e.g., Operations, Business Development, IT and Finance), as well as with the Company’s clients, payors, consultants, banks and financial intermediaries and government agencies.

Minimum Qualifications

• High School diploma or GED required
• EMT certification/licensure preferred

Experience

• Minimum 1 year experience in full-cycle medical billing required
• Experience in the medical/healthcare industry required
• Must have current working knowledge of various computer tools including but not limited to Microsoft Office, QWERTY keyboard, basic hardware and software function
• Previous experience working in customer service preferred

Knowledge And Skills

• General knowledge of medical and insurance industry terminology required
• Knowledge of Medicare and Medicaid guidelines related to ambulance billing preferred
• Must have knowledge of HIPAA, Sarbanes-Oxley, and other critical governmental regulations within one (1) month of hire date

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.