Transport Authorization Specialist

Rural Metro Fire Department; Pompano Beach (FL); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Rural Metro Fire Department in Pompano Beach, FL is seeking a Revenue Cycle Transport Authorization Specialist to manage non-emergency transport authorizations. This on-site role collaborates with Communications, Operations, payors, and billing to ensure proper paperwork is obtained around the time of transport.

The position requires at least 1 year of full-cycle medical billing experience, familiarity with medical terminology, and strong customer service skills.

Qualifications

• Minimum 1 year of full-cycle medical billing experience.
• Experience in the medical/healthcare industry.
• Familiarity with Microsoft Office.
• Customer service experience preferred.
• General knowledge of medical and insurance terminology.
• HIPAA, SOX, and related regulations knowledge within 1 month of hire.

Responsibilities

• Guide non-emergency transport paperwork and authorizations with Communications.
• Identify payor and determine if authorization is required for transports.
• Request and obtain authorizations following established processes.
• Ensure appropriate service levels are dispatched for non-emergency transports.
• Manage Authorization work bin to meet payor requirements.
• Address customer complaints promptly through investigation and resolution.
• Build relationships with AMR staff, clients, payors, and regulators.

Skills

Medical billing

Customer service

HIPAA knowledge

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Revenue Cycle Transport Authorization Specialist

On-Site: Pompano Beach, FL

Hourly Compensation: $18

Monday - Friday 10am to 6pm Eastern

The Transport Authorization Department (TAD) Specialist is responsible for authorization management of non-emergency transports. TAD Specialists work with Communications, Operations, payors, and billing to ensure appropriate paperwork is obtained before or around the time of the patient’s transport.

Essential Duties and Responsibilities

• Work with Communications to provide guidance on non-emergency transports and required paperwork and/or authorizations.
• Review non-emergency transports to identify appropriate payor and determine if an authorization is required.
• Follow established processes to request and/or obtain authorizations for non-emergency transports.
• Work with Communications to ensure adequate and appropriate levels of service are dispatched for non-emergency transports.
• Manage Authorization work bin to ensure payor requirements are met.
• Process customer complaints quickly by receiving, investigating, redirecting or, resolving the issue.
• Develop and sustain excellent working relationships with AMR professionals (e.g., Operations, Business Development, IT and Finance), as well as with the Company’s clients, payors, consultants, banks and financial intermediaries and government agencies.

Minimum Qualifications

Education/Licensing/Certification:

• High School diploma or GED required
• EMT certification/licensure preferred

Experience:

• Minimum 1 year experience in full-cycle medical billing required
• Experience in the medical/healthcare industry requiredl>
• Must have current working knowledge of various computer tools including but not limited to Microsoft Office, QWERTY keyboard, basic hardware and software function
• Previous experience working in customer service preferred

Knowledge and Skills:

• General knowledge of medical and insurance industry terminology required
• Knowledge of Medicare and Medicaid guidelines related to ambulance billing preferred
• Must have knowledge of HIPAA, Sarbanes-Oxley, and other critical governmental regulations within one (1) month of hire date

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors - keep care at the center, raise your hand, seek to understand, find a way together and be accountable - unite our teams and set us apart in emergency medical services

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.