Transplant Financial Navigator — Patient Care Champion

St Joseph Hospital & Medical Center; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Saint Joseph's Hospital and Medical Center (SJHMC) in Phoenix, AZ, seeks a Transplant Financial Counselor to coordinate financial resources for transplant patients from evaluation through post‑care, ensuring financial readiness and continuity of care for patients and families.

You will answer insurance questions, verify coverage, advise on financial candidacy, adhere to policies for charges and Medicare Cost Report, and establish clear financial expectations to support efficient account

Qualifications

• High School graduate or GED is required.
• Two years of related experience required.
• Computer experience is required.
• Associates degree preferred.
• Five years of related transplant experience preferred.

Responsibilities

• Screen transplant eligibility by reviewing medical and pharmacy benefits.
• Verify medical and pharmacy coverage for patients.
• Assess patient ability to cover transplant expenses beyond insurance.
• Coordinate outpatient drug coverage, organ acquisition, and post-transplant visits.
• Consult with patients and families on financial responsibilities from evaluation through post transplant.
• Maintain a detailed transplant patient database.

Skills

Financial counseling

Insurance knowledge

Communication skills

Detail oriented

Computer literacy

Education

High School diploma or GED

Associate degree

Tools

EMR/EHR systems

Job description

Saint Joseph's Hospital and Medical Center (SJHMC) in Phoenix, AZ, seeks a Transplant Financial Counselor to coordinate financial resources for transplant patients from evaluation through post‑care, ensuring financial readiness and continuity of care for patients and families.

You will answer insurance questions, verify coverage, advise on financial candidacy, adhere to policies for charges and Medicare Cost Report, and establish clear financial expectations to support efficient account