Kidney Transplant Financial Coordinator

St Joseph Hospital & Medical Center; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Saint Joseph's Hospital and Medical Center (SJHMC) in Phoenix, AZ, seeks a Transplant Financial Counselor to coordinate financial resources for transplant patients from evaluation through post‑care, ensuring financial readiness and continuity of care for patients and families.

You will answer insurance questions, verify coverage, advise on financial candidacy, adhere to policies for charges and Medicare Cost Report, and establish clear financial expectations to support efficient account

Qualifications

• High School graduate or GED is required.
• Two years of related experience required.
• Computer experience is required.
• Associates degree preferred.
• Five years of related transplant experience preferred.

Responsibilities

• Screen transplant eligibility by reviewing medical and pharmacy benefits.
• Verify medical and pharmacy coverage for patients.
• Assess patient ability to cover transplant expenses beyond insurance.
• Coordinate outpatient drug coverage, organ acquisition, and post-transplant visits.
• Consult with patients and families on financial responsibilities from evaluation through post transplant.
• Maintain a detailed transplant patient database.

Skills

Financial counseling

Insurance knowledge

Communication skills

Detail oriented

Computer literacy

Education

High School diploma or GED

Associate degree

Tools

EMR/EHR systems

Job description

Job Summary and Responsibilities

As our Transplant Financial Counselor, you will be an essential member of the transplant team, coordinating financial resources for Transplant and/or VAD patients. Your role ensures financial readiness and continuity of care for patients and their families.

Every day you will work with patients/families to coordinate financial resources from evaluation through post-transplant care. You'll answer insurance questions, provide multidisciplinary recommendations on financial candidacy, and adhere to departmental policies for charges and Medicare Cost Report. You will establish financial expectations for patients/guarantors, ensuring accurate information for efficient account processing.

To be successful, you will demonstrate strong financial counseling expertise, exceptional communication, and meticulous attention to detail regarding insurance and cost reporting. A deep understanding of transplant financial requirements, collaborative teamwork, and a compassionate approach to patient support are essential.

• As a member of the Transplant Team acts as the primary point person to screen patients for transplant eligibility by thorough review and verification of medical and pharmacy benefits


• Verifies medical coverage, pharmacy benefit coverage


• Conducts extensive review of the patients ability to cover transplant expenses that may possibly fall outside of insurance coverage such as


• Outpatient prescription drug coverage, organ acquisition, post transplant clinic visits, travel and housing during the transplant period


• Consults with patients and families to assess and clarifies support systems and provide information on specific financial responsibilities required for all aspects of care for lung transplant from evaluation through post transplant


• Maintain a detailed database/information of transplant patients

Job Requirements

Required

• High School Graduate or GED


• Two (2) years of related experience


• Computer experience

Preferred

• Associates degree


• Five (5) years of related experience

Where You’ll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC)

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We’re more than a hospital; we’re a global destination for life‑changing care, embracing patients with humankindness.

Here, your calling will flourish. We’re not just a workplace; we’re a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world‑renowned center for groundbreaking neurological research and innovative treatments.


• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.


• Level I Trauma Center: One of Arizona’s busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well‑being: We care for our people, fostering professional and personal growth.


• Community & Collaboration: Be part of a network committed to global health and well‑being.


• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.