Transitional Coach

NFI North, Inc.; Star, Lynn (ID, MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

403(b) Retirement Plan

Paid Vacation & Holidays

Life & Long-Term Disability Insurance

Tuition Reimbursement

FSA

EAPs

Referral Bonus

Job summary

NFI Massachusetts, Inc. is seeking a dedicated Transitional Coach to support justice-involved individuals reentering the community through the STAR program in Lynn, MA. The role emphasizes outreach, engagement, and skill-building to foster stability and independence.

You will connect participants with resources, assist with barriers to services, and document progress in the EHR while aligning with program goals and organizational policies.

Qualifications

• Bachelor’s degree preferred or equivalent relevant experience.
• Experience in workforce development or reentry services.
• Strong engagement and relationship-building skills.
• Ability to work independently in community-based settings.
• Excellent organizational and communication abilities.

Responsibilities

• Conduct outreach and engagement with individuals in the community.
• Build connections with local resources and referral networks.
• Assist with barriers to services (transportation, language, finances).
• Support applications for employment, housing, and public benefits.
• Accompany individuals to court appearances and appointments as needed.
• Provide coaching, guidance, and accountability to support participation and goals.
• Coordinate transitions between services and providers.
• Maintain accurate documentation in the electronic health record (EHR).
• Ensure compliance with NFI Massachusetts and ECSD policies.

Skills

Workforce development

Reentry services

Engagement skills

Relationship building

Independent work

Organizational skills

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

NFI Massachusetts, Inc., a nonprofit human services organization, is seeking an engaging and motivated Transitional Coach to support justice-involved individuals as they transition back into the community through the Supporting Transitions & Reentry (STAR) program, located in Lynn, MA, under the jurisdiction of the Essex County Sheriff’s Department.

This role focuses on active outreach, engagement, and skill-building to help individuals achieve stability, independence, and long-term success. The Transitional Specialist plays a critical role in connecting individuals to essential resources, reducing barriers to care, and supporting overall wellness and community integration.

Key Responsibilities:

• Conduct outreach and engagement with assigned individuals in the community
• Build and maintain strong connections with local resources and referral networks
• Assist individuals in overcoming barriers to services (e.g., transportation, language, financial challenges)
• Support applications for employment, housing, and public benefits
• Accompany individuals to court appearances and other appointments as needed
• Provide coaching, guidance, and accountability to support program participation and goals
• Collaborate on individualized service and treatment planning
• Participate in group facilitation and team meetings as appropriate
• Coordinate transitions between services and providers
• Maintain accurate and timely documentation in the electronic health record (EHR)
• Ensure compliance with all NFI Massachusetts and ECSD policies and procedures
• Organize volunteer activities in the community
• Research and connect participants with free or reduced-cost recreational activities

Qualifications:

• Bachelor’s degree preferred (or equivalent relevant/lived experience)
• Experience in workforce development, reentry services, or related human services field
• Strong engagement and relationship-building skills
• Ability to work independently in community-based settings
• Strong organizational and communication skills

Pay Range:

$24.04 - $28.85 per hour

NFI Massachusetts offers a comprehensive benefits package for full-time employees, including:

• Medical, Dental & Vision Insurance (multiple plan options)
• 403(b) Retirement Plan with potential employer match
• 3 Weeks Paid Vacation + 11 Paid Holidays + Paid Sick Leave
• Company-Paid Life & Long-Term Disability Insurance
• Tuition Reimbursement (up to $2,500 per year)
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs (EAPs)
• Voluntary Benefits: Pet Insurance, Home & Auto, Legal Plan & more!
• Employee Referral Bonus Program

NFI Massachusetts Inc., is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We seek to empower individuals and support the diversity and inclusivity within our workforce.

NFI Massachusetts participates in E-Verify to confirm employment eligibility as part of the I-9 verification process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.