Transitional Care Navigator

Alamo Hospice; San Antonio (TX); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Great culture and team atmosphere

Medical, dental, vision, life/AD&D, 
d

Disability benefits

401(k) retirement plan with generous 


Generous time off accruals

Paid holidays

Mileage reimbursement

Tuition Reimbursement

Employee Referral Program

Merit Increases

Employee Discount Programs

Work/life balance

Job summary

Addus Home Care / Alamo Hospice in San Antonio, TX seeks a Hospice Transitional Care Navigator, a clinical-sales professional responsible for building upstream-referral relationships with physicians, hospitals, and providers to expand hospice understanding and referrals.

The role requires a hunter-sales mindset, strong communication, strategic thinking, and the ability to educate care teams, review clinical documentation, and promote appropriate and dignified end-of-life care across hospital

Qualifications

• Bachelor’s degree in marketing, business administration, or other related fields is preferred.
• Licensed as a registered nurse in the state of practice is preferred.
• Minimum of two years relevant experience.
• Ability to make independent decisions when circumstances warrant.
• Ability to deal tactfully with patients, family members, visitors, agency personnel, and public.
• Knowledge of quality assessment and assurance procedures.
• Valid driver’s license and proof of insurance is required.

Responsibilities

• Build upstream-referral relationships with physicians and other referral sources.
• Serve as hospice clinical consultant and educator to hospital and physician care teams.
• Review hospital documentation and engage with patients to identify decline patterns and hospice eligibility.
• Consult with hospital teams and educate on hospice appropriateness.
• Identify attending providers to provide patient assessment and discharge education.
• Collaborate with field sales to schedule consultative meetings with external care teams.
• Manage workflows for patient information, consultations, and meetings.
• Identify trends and partnership opportunities for earlier hospice engagement.
• Foster trusted relationships with external care teams to improve patient outcomes.

Skills

Two years experience

Independent decision-making

Strong communication

Education

Bachelor’s degree in marketing, business administration, or related field

Job description

Addus Home Care / Alamo Hospice is seeking a Hospice Transitional Care Navigator. Competitive salaries, 401K + match, and so much more! Physician Office sales and hospice experience preferred.

Location

In the assigned market (San Antonio, TX).

What We Are Looking For

A clinically trained – experienced business development and sales professional that will focus on expanding the reach and impact of clinical hospice services, by identifying and securing new upstream referral-sources and education and awareness opportunities, building relationships, and driving the most appropriate and dignified hospice care for the patient – across physicians, providers and hospitals.

A successful candidate must be self-driven, hunter-sales mentality and drive, and have a strong sense of curiosity, resilience, adaptability, and the ability to find, develop, build and leverage referring-relationships. Experienced communicator, strategic thinking, and problem-solving, always looking for ways to expand and create value for the patient and organization.

This is not a virtual role – based in a market territory and assigned physicians, hospitals, assessing clinical information, finding and driving upstream hospice referrals and providing upstream and downstream education and awareness to Physicians, hospitals, and other providers.

What You’ll Do

• A clinical-sales transitional care navigator/TCN - who will build upstream-referral relationships and transition hospice referrals from physicians and other referral sources.
• Serve as hospice clinical consultant and educator, acting as extensions of hospital and physician care team.
• Review hospital clinical documentation/EMR/HCHB, engage with patients and providers to build clinical patient profiles and clinical-admission-assessments and identify decline patterns (i.e. frequent hospitalizations, functional deterioration, etc.).
• Consult with hospital care teams by sharing clinical profiles and educating on hospice appropriateness.
• Identify attending and consulting providers associated with referred patients – to provide patient assessment, eligibility and discharge education and awareness
• Collaborate with field sales representatives to schedule and conduct consultative meetings with external care teams.
• Initiate and maintain care team workflows for:
  • Patient information / clinical assessment and documentation
  • Consultation / education planning and delivery
  • External and internal meetings and preparations
• Identify trends, needs, and partnership opportunities for earlier hospice engagement.
• Foster effective and trusted relationships with external care teams to improve patient outcomes and enhance end-of-life satisfaction.
• Communicate clearly and consistently with hospital leadership and care coordination teams.
• Effectively organize, track and prioritize high-value patient comprehensive reviews.
• Meet all productivity requirements, including:
  • Timely review of medical records
  • Hospital and provider consultation and education
  • Promote a collaborative and team-focused environment.
  • Uphold hospice policies, privacy practices, and ethical guidelines.
  • Professionally represent the organization in all hospitals, community, and partner interactions.
  • Collaborate cross-functionally with internal hospice departments and leadership teams.
  • Perform other duties as assigned.

We Offer

• Great culture and team atmosphere
• Comprehensive benefits (medical, dental, vision, life/AD&D, disability), effective on the first of the month
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Mileage reimbursement
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs
• Work/life balance

Qualifications

• Bachelor’s degree in marketing, business administration, or other related fields is preferred. An acceptable combination of experience and/or training may be considered instead of formal education.
• Licensed as a registered nurse in the state of practice, preferred.
• Minimum of two years relevant experience.
• Must possess the ability to make independent decisions when circumstances warrant.
• Must possess the ability to deal tactfully with patients, family members, visitors, agency personnel, and public.
• Must be knowledgeable of quality assessment and assurance procedures.
• Valid driver’s license and proof of insurance is required.

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.