Transit Window Dispatcher (CDL-B)

Keolis Commuter Services; Tempe, Northern (AZ, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Keolis Commuter Services in Tempe, AZ, seeks a Window Dispatch professional to coordinate operator assignments, monitor trips, and manage communications with field staff. The role emphasizes quick decision-making, map interpretation, and adherence to safety and DOT standards.

Ideal candidates have at least 2 years in transit dispatch, hold AZ CDL Class B with passenger endorsement, and perform well under pressure.

Qualifications

• Minimum of 2 years Window Dispatch experience in a transit/transportation environment required.
• Must have valid AZ CDL Class B w/passenger endorsement.
• Ability to decipher maps effectively.
• Ability to handle stress, including emergency situations.
• Uses good judgment in emergency and routine decisions.
• Proficient with Email, Internet and Microsoft Office Suite.

Responsibilities

• Assign work, vehicles and onboard equipment to operators and maintain logs.
• Reassign operators to minimize service disruptions during traffic or incidents.
• Maintain accurate attendance logs and operator communications.
• Monitor trip status and adjust to ensure on-time performance.
• Provide emergency or vehicle-malfunction support with safety staff.
• Reschedule trips due to delays or disturbances.
• Reconcile operator trip manifests and assist passengers with service information.
• Document daily events related to service and maintain safety focus.
• Maintain lost-and-found items and contact passengers when possible.
• Maintain safe work areas and support field operations as needed.
• Conduct radio checks for vehicles departing the yard.
• Maintain headways for all online buses and log incidents.
• Support drivers with informational materials and updates.

Skills

Window Dispatch

Transit Operations

Map Reading

Emergency Response

Decision Making

Microsoft Office

Tools

CDL Class B w/ passenger endorsement

Job description

Keolis Commuter Services in Tempe, AZ, seeks a Window Dispatch professional to coordinate operator assignments, monitor trips, and manage communications with field staff. The role emphasizes quick decision-making, map interpretation, and adherence to safety and DOT standards.

Ideal candidates have at least 2 years in transit dispatch, hold AZ CDL Class B with passenger endorsement, and perform well under pressure.