Senior Transit Dispatcher & Operations Lead

Transdev; Phoenix (AZ); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

2 weeks vacation

5 sick days

7 holidays

Medical, dental and vision

401(k) retirement plan

Life insurance

Job summary

Transdev in Phoenix, AZ is seeking a Lead Dispatcher/Controller to ensure the Dispatch team fills all routes and provides Operators with timely instructions and responses. This role emphasizes safety and customer service excellence.

The ideal candidate has strong communication skills, at least 2–3 years of transit supervisory experience, and a proven ability to manage high-pressure situations. On-site role with competitive benefits.

Qualifications

• High school diploma or GED equivalent.
• Minimum 2-3 years of transit supervisory experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the OCC Supervisor in training new employees.
• Other duties as required.

Skills

Communication skills

Interpersonal skills

Transit supervisory experience

Education

High school diploma or GED

Job description

Transdev in Phoenix, AZ is seeking a Lead Dispatcher/Controller to ensure the Dispatch team fills all routes and provides Operators with timely instructions and responses. This role emphasizes safety and customer service excellence.

The ideal candidate has strong communication skills, at least 2–3 years of transit supervisory experience, and a proven ability to manage high-pressure situations. On-site role with competitive benefits.