Transit Technology & Fare Systems Program Manager (NYC)

WSP in the U.S.; New York (NY); On-site; USD 175,000 - 255,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid sick leave

Paid vacation

Parental leave

Bereavement/voting leave

Job summary

WSP is seeking an experienced Program Manager to lead large-scale transit technology and fare payment programs in New York City. You will coordinate with clients, vendors, contractors, and stakeholders to ensure successful delivery.

Role requires extensive leadership in planning, governance, risk management, and executive reporting across multi-disciplinary teams. On-site five days a week in NYC is required.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum 12 years of progressively responsible project/program management experience.
• Minimum 10 years managing large-scale transit, transportation technology, fare collection, ITS, payment systems, or technology implementation programs.
• Demonstrated experience managing complex, multi-stakeholder programs with budgets exceeding $50 million.
• Experience overseeing system integration, software development, hardware deployment, testing, and implementation activities.

Responsibilities

• Lead as Program Manager for major fare collection, transit technology, customer payment, and mobility projects.
• Act as the primary WSP point of contact with client executives, technology vendors, contractors, and project stakeholders.
• Lead project planning, execution, monitoring, control, and reporting activities throughout the project lifecycle.
• Develop and maintain integrated master schedules, budgets, action item logs, risk registers, issue logs, and executive dashboards.
• Coordinate activities among agency staff, technology providers, systems integrators, contractors, and subcontractors.
• Facilitate executive steering committee meetings, stakeholder workshops, technical reviews, and governance meetings.
• Monitor project performance and proactively identify schedule, budget, operational, and technical risks requiring management attention.
• Prepare executive-level presentations, briefing materials, program updates, and Board-level reports.
• Support project testing, system acceptance, operational readiness, implementation, transition planning, and go-live activities.
• Lead stakeholder engagement, communications, and change management efforts.
• Oversee vendor performance and coordinate cross-functional teams across technology, operations, finance, customer experience, and engineering disciplines.
• Support procurement activities, contract administration, business case development, and strategic planning initiatives.
• Mentor project managers and technical staff supporting major transit technology programs.
• Support business development, capture planning, proposal development, and client relationship management activities.

Skills

Program management

Stakeholder management

Leadership

Risk management

Executive reporting

Governance

Scheduling

Education

Bachelor's degree in Engineering, Information Technology, Business Administration, Transportation, Construction Management, Planning, or a related field

PMP Certification

MBA or advanced degree

Tools

Microsoft Office Suite

Primavera P6

Microsoft Project

Jira

Smartsheet

Job description

WSP is seeking an experienced Program Manager to lead large-scale transit technology and fare payment programs in New York City. You will coordinate with clients, vendors, contractors, and stakeholders to ensure successful delivery.

Role requires extensive leadership in planning, governance, risk management, and executive reporting across multi-disciplinary teams. On-site five days a week in NYC is required.