Transit Services Assistant

Auburn University; Auburn (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Auburn University Transit Services is hiring a Transit Services Assistant to support day-to-day oversight and operations of Auburn University's transportation services, ensuring adherence to university and contract provisions. Candidates must upload a cover letter with the application.

Responsibilities include daily vendor activity oversight, data collection, phone answering, dispatching, and supervising shuttle and golf cart operations, along with assisting in training and special events.

Qualifications

• Level I requires a high school diploma or equivalent.
• Level II requires 2 years of experience in transportation services or customer service OR an Associate's degree OR a Bachelor's degree.

Responsibilities

• Assist transit management with oversight of daily activities related to the transit services vendor.
• Assist the transit vendor with routine daily operational activities.
• Collect and enter data related to the vendor's performance.
• Answer phones and dispatch vans for the University Shuttle Service, Contractor Shuttle and By Request Service.
• Safely operate state-owned University vehicles while transporting passengers.
• Supervise jAUnt Mobility Golf Cart Service (6–8 carts).
• Assist with accident investigations as needed.
• Assist with training of new employees for office and driving techniques.
• Supervise special events and charters including Game Days.
• Provide customer service and information to vendor and customers, resolving issues.
• Distribute transit-related materials to campus locations.
• Serve as liaison between transit vendor, customers, and Transportation Services to improve operations.

Skills

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Job description

Job Description

Overview

Auburn University Transit Services seeks candidates for a Transit Services Assistant to help with day-to-day oversight and operations of Auburn University's transportation operations which provide safe and reliable transportation to students, faculty, and staff. This position ensures operations are performed in accordance with University and transit contract provisions.

Candidates are required to upload a cover letter with their application.

Responsibilities

• Assists transit management with oversight of daily activitiesassociated with the transit services vendor.
• Assists the transit vendor with routine daily operationalactivities.
• Collects and enters data related to the transit vendor'sperformance.
• Answers phones and dispatches vans for the University ShuttleService, Contractor Shuttle and By Request Service.
• Safely operates state owned University vehicles whiletransporting passengers.
• Assist in supervising the jAUnt Mobility Golf Cart Serviceconsisting of six (6) to eight (8) golf carts.
• Assists with accident investigations as needed.
• Assists with the training of new employees for both officeneeds and driving techniques.
• Will be required to supervise special events and chartersincluding Game Days
• Provides customer service and information to vendor andvendor's customers resolving customer issues and may assist as aliaison with various campus organizations concerning transitissues.
• Receives and distributes transit-related materials, documentsand information to various location on campus.
• Serves as a liaison between transit vendor, transit customers,and Transportation Services to improve function and/orcommunication.

Qualifications

Level I

• High school diploma or equivalent

Level II

• High school diploma or equivalent plus 2 years of experience in transportation services or customer service OR
• Associate's degree OR
• Bachelor's degree

Contract Type

Continuing

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on ourstudents, our communities, and the world.
• Culture of Excellence: We are committed to leveragingour strengths, resources, collaboration, and innovation as a topemployer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offerssouthern charm, vibrant downtown scenes, top-ranked schools, andeasy access to Atlanta, Birmingham, and the Gulf of Mexicobeaches.
• A Place for Everyone: Auburn is committed to fosteringan environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.

Posted Date

8/19/2026