Dispatcher

Transdev; East Hartford (CT); Hybrid; USD 49,000 - 55,000; Full time

Benefits offered by this job

Pay rate $24/hr

401(k) match

Paid time off

Job summary

Transdev in East Hartford, Connecticut is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients, with safety as a priority.

The role offers $24.00/hour, a robust benefits package (401(k) with company contribution, medical, dental and vision), and paid time off. 3–5 years of dispatching experience preferred, and flexibility in shifts.

Qualifications

• High School Diploma or GED; technical degree preferred.
• 3–5 years' dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible schedules.
• DOT drug testing and compliance may apply.

Responsibilities

• Oversee road service by tracking trip performance, routes, and on-time starts.
• Provide customer support on trip questions, no-shows, cancellations, and missed trips.
• Manage emergency situations for operators and liaise with emergency services.
• Review daily route performance and respond to service-impacting events.
• Perform other duties as required.

Job description

We are Now Hiring a Dispatcher in East Hartford, Connecticut!

Transdev in East Hartford, Connecticut is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

• $24.00/hour

• Attractive benefits package, including 401(k) with company contribution, medical, dental and vision

• Paid time off & vacation

Benefits may vary depending on location policy and union contract. The above represents the standard Corporate Policy.

Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.

• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

• Other duties as require

Qualifications:

• High School Diploma or GED; Technical Degree preferred.

• 3-5 years' experience dispatching.

• Excellent verbal, interpersonal and customer service skills.

• Problem solving and analytical skills.

• Must be able to work shifts or flexible work schedules as needed.

• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day)

• Withstand heavy traffic areas while performing the duties of the job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Job Type: Full Time