Route Dispatcher & Customer Service Scheduler

Gateway Limousine, Inc; Waterbury (CT); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Signing bonus

Job summary

Gateway Limousine, Inc. seeks a Dispatcher/Customer Service for a Tuesday-Saturday 11am-8pm schedule in Waterbury, CT. This full-time role involves coordinating chauffeurs, tracking trips, and handling overflow reservations to ensure timely service.

Responsibilities include assigning trips, monitoring statuses, and delivering strong customer support in a fast-paced environment. Requires high school diploma, multitasking ability, and map-reading skills.

Qualifications

• Education - minimum high school diploma, GED or equivalent.
• Exceptional multi-tasking abilities.
• Demonstrated proficiency in complex map reading.
• Expert navigational understanding of greater metropolitan and outlying areas.
• Strong customer service/support and problem resolution.

Responsibilities

• Assign and schedule work to chauffeurs in order to efficiently fulfill daily bookings.
• Track and code status of trips to ensure timely and accurate trip completion.
• Manage multiple tasks in a time sensitive environment
• Take overflow phone reservations and questions

Skills

Strong communication

Attention to detail

Judgment

Fast-paced environment

Word/Excel knowledge

Education

High school diploma or GED

Job description

Gateway Limousine, Inc. seeks a Dispatcher/Customer Service for a Tuesday-Saturday 11am-8pm schedule in Waterbury, CT. This full-time role involves coordinating chauffeurs, tracking trips, and handling overflow reservations to ensure timely service.

Responsibilities include assigning trips, monitoring statuses, and delivering strong customer support in a fast-paced environment. Requires high school diploma, multitasking ability, and map-reading skills.