Reservationist

Transdev; San Bernardino (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) savings plan

Paid holidays

Vacation time

Sick time

Job summary

Transdev in San Bernardino, CA is seeking a Reservationist to intercept customer calls and schedule transportation, focusing on safety and customer service. We value friendly, service-oriented individuals.

The role offers competitive pay and a comprehensive benefits package including medical, vision, dental, and a 401(k) plan. Applicants must have a high school diploma or GED and relevant experience, with DOT testing requirements as applicable.

Qualifications

• High school diploma or GED required.
• Reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Exercise professional telephone etiquette.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in the operations and procedures manual.
• Resolve service-related complaints.
• Documents trip authorization according to procedures.
• Other duties as required.

Skills

Reservationist experience

Customer service

Computer literacy

Excellent communication

Telephone etiquette

Education

High school diploma or GED

Tools

Scheduling software

Job description

Transdev in San Bernardino , CA is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

• Competitive compensation package of $19.25/hour

Benefits include:

• An excellent benefits package including medical, vision, and dental coverage and 401 (k) savings plan
• Paid holidays, vacation, and sick time

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in the operations and procedures manual.
• Resolve service-related complaints.
• Documents trip authorization according to procedures.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• Reservationist or customer service experience.
• Computer literate
• Excellent communication and listening skills.
• Exercise professional telephone etiquette.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Herefor CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Full Time

Req ID: 8942

Pay Group: 2V9

Cost Center: 55459

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Herefor CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.